TRAVEL INFORMATION DURING INDUSTRIAL ACTION

We will continue to update this page when we receive more details on upcoming strikes affecting Hull Trains services.
 
Upcoming affected dates due to Industrial Action:
• Sat 13th Aug: One service to & from London King's Cross will run - download timetable
• Sun 14th Aug: A reduced service will be in operation - download timetable
• Mon 15th Aug: The 07:27 from London King's Cross will not run
• Tue 16th Aug: A normal service is expected to operate
• Wed 17th Aug: The 20:30 from London King’s Cross will terminate in Doncaster
• Thu 18th Aug: A reduced service between Doncaster & London. Download expected timetable - this is awaiting confirmation
• Fri 19th Aug: The 06:05 from Beverley will start from Doncaster at 07:21. The 15:48 and the 18:48 from London King’s Cross will terminate in Hull
• Sat 20th Aug: A reduced service between Doncaster & London. Download expected timetable - this is awaiting confirmation
• Sun 21st Aug: A reduced service will be in operation. Download expected timetable - this is awaiting confirmation
• Mon 22nd Aug: The 07:27 from London King's Cross will not run
• Sun 28th Aug: We will publish further details 4 days prior to the date


Refunds and change of travel:
Ticket holders for cancelled or affected services can change their travel date to 7 days either side of the original booked date or claim a full refund. Changes can be made to existing bookings once our amended timetables are confirmed. Any timetables marked "expected" are awaiting confirmation.
 
Live updates and alternative travel options:
Customers should continue to check our website & Twitter for further updates. Services on days after industrial action days may also be affected, check before you travel. Customers may wish to check traveline for alternative travel options.

Strikes affecting other operators and Network Rail:
We are aware of upcoming potential Industrial Action affecting Network Rail and other train operators: Thursday 18th August & Saturday 20th August. We will publish confirmed details 4 days prior to the date. We are unable to confirm any earlier as Network Rail (the infrastructure owner and timetable planner) can only give us confirmed times within this timescale.

Last updated: 08 August
Hull Trains Paragon passing the Humber Bridge

Hull Trains Timetable During Industrial Action

Confirmed and expected timetables can be found in the section above. 

Sat 13th Aug: One service to & from London King's Cross will run
Sun 14th Aug: A reduced service will run
Mon 15th August: The 07:27 from London King's Cross will not run
Wed 17th Aug: 20:30 from London will terminate in Doncaster
Thu 18th Aug: A reduced service between Doncaster & London King's Cross
Fri 19th Aug: 06:05 from Beverley will start in Doncaster at 07:21, 15:48 & 18:48 from London will terminate in Hull
Sat 20th Aug: A reduced service between Doncaster & London King's Cross
Sun 21st Aug: A reduced service will run
Mon 22nd August: The 07:27 from London King's Cross will not run

Hull Trains Paragon exterior with close up of logo

Upcoming Industrial Action Dates

We are aware of the below upcoming potential RMT and ASLEF Industrial Action that was announced recently. We will publish further details of the impact on Hull Trains services as soon as we have confirmed details - this will be 4 days prior to the date.

Saturday 13th August
Sunday 14th August
Thursday 18th August
Saturday 20th August
Sunday 21st August
Sunday 28th August

Hull Trains Paragon standard class seating

Changing Your Seat Reservations

If you have a ticket for a cancelled Hull Trains service due to industrial action, you can request a seat reservation for a different Hull Trains service 7 days either side of your original booked date. Alternative travel dates are likely to be busy so please get in touch ASAP for us to change your seat reservation to a new service by emailing customer.services@hulltrains.co.uk providing:

Origin and destination stations, time of travel, class of travel, number of passengers, seating preferences (forward, backward, table etc)

We will respond as soon as possible. If you choose to amend your booking in this way, you do not need to change your ticket via the Hull Trains ‘My Account’ section. If you purchased your ticket from another provider, you will also not need to change your tickets if using this option.

Woman using mobile phone

Refunding Your Ticket

If your journey has been impacted by the service changes due to this Industrial Action, you can apply for a refund on your unused ticket purchased through this website, the Hull Trains app or on board our trains. Click the link below to visit our Refund Portal. When requesting a refund via our Refund Portal, please select the “Industrial Action” reason for refund option.

If you hold a return ticket and cannot make your outward or return journey due to industrial action, you may apply for a refund for both portions of your booking.

If you purchased your ticket from another retailer, such as the Trainline, please request your refund direct at your point of purchase.

Refund Portal

INDUSTRIAL ACTION FAQS

The RMT and ASLEF Unions have announced that industrial action will be taking place: Saturday 13th August, Sunday 14th August, Sunday 21st August, Sunday 28th August

We are also aware of upcoming potential RMT and ASLEF Industrial Action by Network Rail and other train operators: Thursday 18th August, Saturday 20th August

We will publish further details as soon as we can - this will be 4 days prior to the date. 
Hull Trains will be operating a reduced timetable due to Industrial Action. 

Sat 13th Aug: One service to & from London King's Cross will run
Sun 14th Aug: A reduced service will be in operation
Mon 15th August: The 07:27 from London King's Cross will not run
Wed 17th Aug: 20:30 from London will terminate in Doncaster
Thu 18th Aug: A reduced service between Doncaster & London King's Cross will run
Fri 19th Aug: 06:05 from Beverley will start in Doncaster at 07:21, 15:48 & 18:48 from London will terminate in Hull
Sat 20th Aug: A reduced service between Doncaster & London King's Cross will run
Sun 21st Aug: A reduced service will be in operation
Mon 22nd August: The 07:27 from London King's Cross will not run
If your service has been impacted by these changes and you no longer wish to travel then if you purchased your ticket(s) via Hull Trains, you can apply for a refund on your unused ticket via our Refund Portal.

If you hold a return ticket and cannot make your outward or return journey due to industrial action, you may apply for a refund for both portions of your booking.

If you purchased your ticket from another retailer, such as the Trainline, please request your refund direct at your point of purchase.
If you have a ticket for a cancelled Hull Trains service due to Industrial Action, you can request a seat reservation for a different Hull Trains service 7 days either side of your original booked date. Alternative travel dates are likely to be busy so please get in touch ASAP for us to change your seat reservation to a new service by emailing customer.services@hulltrains.co.uk providing the following:

Origin and destination stations
• Time of travel
• Class of travel
• Number of passengers
• Seating preferences (forward, backward, table etc)

We will respond as soon as possible. If you choose to amend your booking in this way, you do not need to change your ticket via ‘My Account’ section if your purchased your ticket from us. If you purchased your ticket from another provider, you will also not need to change your tickets if using this option.
 
Alternatively, you can make use of our Book With Confidence scheme. Until 30th September 2022, Advance ticket bookings can be changed to a different time, date or class of travel fee free up to 18:00 the day before you travel. You can change the date and time of your journey without being charged an admin fee, but the origin, destination, route and Train Operator must remain the same. Changes made after 18:00 will be subject to an admin fee.

For more information about this scheme, visit our Changing Your Ticket webpage.
Upcoming planned industrial action dates may also affect other rail operators. We recommend checking the National Rail website for information about other operators services.
We will announce this on this webpage and social media channels. If industrial action is cancelled and you have not changed your ticket, your original seat for the service you were booked on would still be valid. If you have changed your ticket, you must use the new ticket and reservations.
If your Passenger Assistance cannot be delivered and you still wish to travel we will contact you to inform you of any changes and rearrange your assistance.  If you wish to cancel your Passenger Assistance please let us know by calling us on 0800 316 1323. 
Unfortunately, alternative transport cannot be provided during the Industrial Action and you must move to an alternative service or obtain a refund for your journey. 
While we are making every effort to ensure that first class catering is available, unfortunately this complimentary offer cannot be guaranteed during days of industrial action. This is due to the fact that our supply chain and staffing levels will be impacted. As First Class catering is complimentary, we would not provide recompense for our inability to provide this service during your journey.
Normal compensation arrangements apply, therefore if you travel and your service is delayed or you are not able to reach your destination then you may claim Delay Repay compensation by clicking here.
We will update this webpage with the latest information on how industrial action will impact Hull Trains services.

For more details on how industrial action is affecting the rail network, please visit the National Rail website.

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