Great Value Train Travel
TRAVEL INFORMATION DURING INDUSTRIAL ACTION
Hull Trains are not impacted by the recently announced ASLEF strikes between 2nd & 8th December. We are operating our normal timetable.
Extended Ticket Validity
• As Hull Trains services are not affected, Hull Trains tickets will remain valid only for the date specified on the ticket.
• Customers travelling with tickets for other operators services affected by strike action can get a refund from their ticket retailer if they chose not to travel. Alternatively:
• Tickets for other operators dated between 2nd and 8th December are valid for travel between 1st and 12th December. This only applies to tickets purchased before the strikes were announced (17th November).
• If the ticket is for a journey that includes the London Underground and Transport for London services, it will not be valid on London Underground services on an alternative date.
Last updated: 23rd November
Hull Trains Timetables During Industrial Action
During Industrial Action, we may operate amended timetables.
There are no upcoming strike dates affecting Hull Trains services.
Refunding Your Ticket
If your journey has been impacted by the service changes due to this Industrial Action, you can apply for a refund on your unused ticket purchased through the Hull Trains website or app, or on board our trains. Click the link below to visit our Refund Portal. When requesting a refund via our Refund Portal, select the “Industrial Action” reason for refund option.
If you hold a return ticket and cannot make your outward or return journey due to industrial action, you may apply for a refund for both portions of your booking.
If you purchased your ticket from another retailer, such as the Trainline, request your refund direct from your point of purchase.
Travel Information During Strike Action
Refunds and change of travel
Ticket holders for services affected by strike action can change their travel to another Hull Trains service or claim a full refund. Changes can be made to existing bookings once timetables are confirmed. Timetables marked "expected" are awaiting confirmation.
Journey planners & ticket availability
Journey planners will be updated when any provisional timetables are confirmed. When a strike date is confirmed there may be limited availability of Advance fares until we have confirmed the exact services we will be running on the day.
Strikes affecting other operators & Network Rail
Any confirmed alterations to our services will be published 5 days prior to the date. We are unable to confirm any earlier as Network Rail (the infrastructure owner and timetable planner) can only give us confirmed times within this timescale.
Refunds and change of travel
Ticket holders for services affected by strike action can change their travel to another Hull Trains service or claim a full refund. Changes can be made to existing bookings once timetables are confirmed. Timetables marked "expected" are awaiting confirmation.
Journey planners & ticket availability
Journey planners will be updated when any provisional timetables are confirmed. When a strike date is confirmed there may be limited availability of Advance fares until we have confirmed the exact services we will be running on the day.
Strikes affecting other operators & Network Rail
Any confirmed alterations to our services will be published 5 days prior to the date. We are unable to confirm any earlier as Network Rail (the infrastructure owner and timetable planner) can only give us confirmed times within this timescale.
INDUSTRIAL ACTION FAQS
Any alterations to our timetable will be published 5 days prior to the date if our services are impacted.
If you hold a return ticket and cannot make your outward or return journey due to industrial action, you may apply for a refund for both portions of your booking.
If you purchased your ticket from another retailer, such as the Trainline, please request your refund direct at your point of purchase.
• Origin and destination stations
• Time of travel
• Class of travel
• Number of passengers
• Seating preferences (forward, backward, table etc)
Alternatively, you can change your ticket via My Account on the Hull Trains website. Visit our Changing Your Ticket page for more details.
Please note, if you choose to amend your booking via email, you do not need to change your ticket via My Account if your purchased your ticket from us. If you purchased your ticket from another provider, you will also not need to change your tickets if using this option.
If industrial action is cancelled and you have not changed your ticket, your original seat reservation for the service you were booked on would still be valid.
If you have changed your ticket, you must use the new ticket and reservations.
If you did not change your tickets, but just contacted us to change your seat reservations, then your original booked seat reservations will still be valid. You can revert back to using these without contacting us.
For more details on how industrial action is affecting the rail network, please visit the National Rail website.
