TRAVEL INFORMATION DURING INDUSTRIAL ACTION

The RMT union has announced industrial action on Tuesday 21st June, Thursday 23rd June and Saturday 25th June. This action is co-ordinated across other train companies and Network Rail.

UPDATE: The planned ASLEF strike on Sunday June 26 will now no longer go ahead. Hull Trains services are planned to run as normal and Advance tickets are now back on sale. Check Twitter and our website for travel updates. Thank you for your patience whilst talks were ongoing. 

We will only be operating between Doncaster and London King’s Cross on 21st, 23rd and 25th June.
We will only be able to operate between 07:30 and 18:30 on 21st, 23rd and 25th June.
 View amended timetable for 23rd & 25th June.
 Services on days either side of the strike dates will also be affected, see amended timetable.
 On Sunday 26th June, Hull Trains services are planned to run as normal. Check Twitter and our website for travel updates.
Customers with existing tickets for travel on 23rd or 25th June can get in touch to change their travel date 7 days either side of your original booked date. 
• For customers with tickets for travel on Saturday 25th June wanting to change their reservations, this can be done from this afternoon (23rd) by emailing customer.services@hulltrains.co.uk.
Alternatively, customers can claim a full refund if they do not wish to travel.

Customers should continue to check our website, Twitter, and other rail operators, for updates.
 
Last updated: 23 June
Hull Trains Paragon passing the Humber Bridge

Hull Trains Timetable During Industrial Action

On Tuesday 21st June, Thursday 23rd June and Saturday 25th June, we will be operating a significantly reduced timetable due to industrial action. On these three dates we are only able to operate between Doncaster and London King’s Cross between 07:30 and 18:30. The amended timetable for 23rd & 25th June can be downloaded here. Days either side of the strike dates will also be affected:

Friday 24 June: 06:05 from Beverley will start in Doncaster, 15:48 from London will terminate in Hull, 18:48 from London will terminate in Doncaster

Hull Trains Paragon standard class seating

Changing Your Seat Reservations

If you hold a ticket to travel on a Hull Trains service on Tuesday 21st June, Thursday 23rd June or Saturday 25th June and you would still like to travel, you can request a seat reservation for a different Hull Trains service 7 days either side of your original booked date. Alternative travel dates are likely to be busy so please get in touch ASAP for us to change your seat reservation to a new service by emailing customer.services@hulltrains.co.uk providing the following:

Departure and origin stations, time of travel, class of travel, number of passengers, seating preferences (forward, backward, table etc)

We will respond as soon as possible. If you choose to amend your booking in this way, you do not need to change your ticket via My Account.

Woman using mobile phone

Refunding Your Ticket

If you choose not to travel on days affected by industrial action (21st, 23rd and 25th June), you can apply for a refund on your unused ticket purchased through this website, the Hull Trains app or on board our trains. Click the link below to visit our Refund Portal.

When requesting a refund via our Refund Portal, please select the “Industrial Action” reason for refund option.

If you purchased your ticket from another retailer, such as the Trainline, please request your refund direct at your point of purchase.

Refund Portal

INDUSTRIAL ACTION FAQS

The RMT Union have announced that National Rail industrial action will be taking place on the following dates: Tuesday 21st June, Thursday 23rd June and Saturday 25th June.
Hull Trains will be operating a significantly reduced timetable due to industrial action. Services on days either side of the strike dates will also be affected.
 
We are running as many services as we possibly can during the industrial action. On Tuesday 21st June, Thursday 23rd June and Saturday 25th June, we can only operate services between Doncaster and London King’s Cross between 07:30 and 18:30 due to industrial action timing restrictions. We will not be able to run any services between Beverley, Hull and Doncaster on strike days.
If you choose not to travel due to the industrial action on 21st, 23rd or 25th June and you purchased your ticket(s) via Hull Trains, you can apply for a refund on your unused ticket via our Refund Portal.

If you purchased your ticket from another retailer, such as the Trainline, please request your refund direct at your point of purchase.
If you hold a ticket to travel on a Hull Trains service on Tuesday 21st June, Thursday 23rd June or Saturday 25th June and you would still like to travel:

You can request a seat reservation for a different Hull Trains service 7 days either side of your original booked date. Alternative travel dates are likely to be busy so please get in touch ASAP for us to change your seat reservation to a new service by emailing customer.services@hulltrains.co.uk providing the following details:

Departure and origin stations
Time of travel
• Class of travel
• Number of passengers
• Seating preferences (forward, backward, table etc)

We will respond as soon as possible. If you choose to amend your booking in this way, you do not need to change your ticket via My Account.

Alternatively, you can make use of our Book With Confidence scheme. Until 30th September 2022, Advance ticket bookings can be changed to a different time, date or class of travel fee free up to 18:00 the day before you travel. You can change the date and time of your journey without being charged an admin fee, but the origin, destination, route and Train Operator must remain the same. Changes made after 18:00 will be subject to an admin fee.

For more information about this scheme, visit our Changing Your Ticket webpage.
Unfortunately, alternative transport cannot be provided due to most of the railway being closed with extremely limited availability of signalling staff. There is also the inability to have the level of buses, coaches and taxis throughout the industry to connect passengers to various destinations.
While we are making every effort to ensure that first class catering is available, unfortunately this complimentary offer cannot be guaranteed during days of industrial action. This is due to the fact that our supply chain and staffing levels will be impacted. As First Class catering is complimentary, we would not provide recompense for our inability to provide this service during your journey.
The RMT Union industrial action will take place across Network Rail and 13 train operators. We recommend checking the National Rail website for information about other operators services.
If you have a ticket for travel with another train operator on 21st, 23rd or 25th of June you can use this ticket either on the day before the date on the ticket or through and including the Monday 27th and Tuesday 28th June.
No other strike dates have been announced at present, but we will update this page as soon as we have more information.
If industrial action is cancelled and you have not changed your ticket, your original seat for the service you were booked on Tuesday 21st June, Thursday 23rd June or Saturday 25th June would still be valid. If you have changed your ticket, you must use the new ticket and reservations.
If your Passenger Assistance cannot be delivered and you still wish to travel we will contact you to inform you of any changes and rearrange your assistance.  If you wish to cancel your Passenger Assistance please let us know by calling us on 0800 316 1323. 

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