TRAVEL INFORMATION DURING INDUSTRIAL ACTION

There are no upcoming strike dates affecting Hull Trains services. We are operating our normal timetable.
   
We advise passengers to check their entire journey, particularly where you are travelling on the first or last train of the day. Passengers should also check the day before or after a strike day where there is a return normal service as some services may start later or finish earlier. Find alternative transport options for strike days at www.traveline.info

Last updated: 14 May
Hull Trains Paragon passing the Humber Bridge

Hull Trains Timetables During Industrial Action

During Industrial Action, we may operate amended timetables.

Currently there are no further strike dates impacting Hull Trains services so we will operate our usual timetable.

Woman using mobile phone

Refunding Your Ticket

If your journey has been impacted by the service changes due to this Industrial Action, you can apply for a refund on your unused ticket purchased through the Hull Trains website or app, or on board our trains. Click the link below to visit our Refund Portal. When requesting a refund via our Refund Portal, select the “Industrial Action” reason for refund option.

If you hold a return ticket and cannot make your outward or return journey due to industrial action, you may apply for a refund for both portions of your booking.

If you purchased your ticket from another retailer, such as the Trainline, request your refund direct from your point of purchase.

Refund Portal

Travel Information During Strike Action

Hull Trains Paragon in Hull station

Refunds and change of travel

Ticket holders for services affected by strike action can change their travel to another Hull Trains service or claim a full refund. Changes can be made to existing bookings once timetables are confirmed. Timetables marked "expected" are awaiting confirmation.

Hull Trains station timetables

Journey planners & ticket availability

Journey planners will be updated when any provisional timetables are confirmed. When a strike date is confirmed there may be limited availability of Advance fares until we have confirmed the exact services we will be running on the day.

London Kings Cross station clock

Live updates & alternative travel

Customers should continue to check our website & Twitter/X for further updates. Services on days either side of industrial action days may also be affected, check before you travel. Customers may wish to check traveline for alternative travel options.

hull trains paragon train in london kings cross station platform

Strikes affecting other operators & Network Rail

Any confirmed alterations to our services will be published 5 days prior to the date. We are unable to confirm any earlier as Network Rail (the infrastructure owner and timetable planner) can only give us confirmed times within this timescale.

INDUSTRIAL ACTION FAQS

There is no upcoming industrial action affecting Hull Trains services.
There are no upcoming strike dates affecting Hull Trains services currently. 

Any alterations to our timetable will be published 5 days prior to the date if our services are impacted.
If your service has been impacted by these changes and you no longer wish to travel then if you purchased your ticket(s) via Hull Trains, you can apply for a refund on your unused ticket via our Refund Portal.

If you hold a return ticket and cannot make your outward or return journey due to industrial action, you may apply for a refund for both portions of your booking.

If you purchased your ticket from another retailer, such as the Trainline, please request your refund direct at your point of purchase.
If you have a ticket for a cancelled Hull Trains service due to Industrial Action, you can request a seat reservation for a different Hull Trains service as per the extended ticket validity dates. Alternative travel dates are likely to be busy so please get in touch ASAP for us to change your seat reservation to a new service by emailing customer.services@hulltrains.co.uk providing the below and we will repond as soon as possible:

Origin and destination stations
• Time of travel
• Class of travel
• Number of passengers
• Seating preferences (forward, backward, table etc)

Alternatively, you can change your ticket via My Account on the Hull Trains website. Visit our Changing Your Ticket page for more details.

Please note, if you choose to amend your booking via email, you do not need to change your ticket via My Account if your purchased your ticket from us. If you purchased your ticket from another provider, you will also not need to change your tickets if using this option.
Upcoming planned industrial action dates may also affect other rail operators. We recommend checking the National Rail website for information about other operators services.
We will announce this on this webpage and social media channels.

If industrial action is cancelled and you have not changed your ticket, your original seat reservation for the service you were booked on would still be valid.

If you have changed your ticket, you must use the new ticket and reservations.

If you did not change your tickets, but just contacted us to change your seat reservations, then your original booked seat reservations will still be valid. You can revert back to using these without contacting us.
If your Passenger Assistance cannot be delivered and you still wish to travel we will contact you to inform you of any changes and rearrange your assistance.  If you wish to cancel your Passenger Assistance please let us know by calling us on 0800 316 1323. 
Unfortunately, alternative transport cannot be provided during the Industrial Action and you must move to an alternative service or obtain a refund for your journey. 
While we are making every effort to ensure that first class catering is available, unfortunately this complimentary offer cannot be guaranteed during days of industrial action. This is due to the fact that our supply chain and staffing levels will be impacted. As First Class catering is complimentary, we would not provide recompense for our inability to provide this service during your journey.
Normal compensation arrangements apply, therefore if you travel and your service is delayed or you are not able to reach your destination then you may claim Delay Repay compensation by clicking here.
We will update this webpage with the latest information on how industrial action will impact Hull Trains services.

For more details on how industrial action is affecting the rail network, please visit the National Rail website.

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