HOW WE CAN HELP

If you have a question or just need to speak to us, we are ready and waiting to hear by email, phone or social media. Whether it's a praise or complaint we would love to hear from you.

We have had to close part of our call centre meaning our Telesales and Web Support teams are currently unavailable by phone. All but emergency contact should be by email to customerservices.hull@firstgroup.com.

Get In Touch With Us

Call Us

Due to the Coronavirus situation, Customer Services should be emailed at customerservices.hull@firstgroup.com. For very urgent issues only, call 07885 972213  0900 - 1700 today only.

Contact Us


Get in touch with us by filling in our feedback form or send us an email.

Contact us

Social Media


Find us on Twitter and Facebook for travel information and business updates.


Passenger Assist

Call on 0800 022 3720 or Text Relay on 18001 0800 022 3720. You can also book your assisted travel online.

Book Passenger Assist Online

Lost Property

If you have left something on a Hull Trains service only, please complete the following online form and we’ll get back to you.

Find Lost Property

FAQs

Have a look at our most frequently asked questions to our customer service and social media team.

Take a look at our FAQs

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CHEAP TICKET ALERTS

  • 04 August 2020 Weekdays
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