HOW WE CAN HELP

If you have a question or just need to speak to us, we are ready and waiting to hear by email, phone or social media. Whether it's a praise or complaint we would love to hear from you.

You can still contact our Customer Service team by webform clicking here, by e-mail on customerservices.hull@firstgroup.com or by phone on 0345 071 0222, option 6, then option 4 (0800 – 2200) 7 days a week except Christmas Day and 26th December.

For ticket purchases over the phone you can call our Telesales team on 0345 071 0222, option 3 (7 days a week 0800 – 2200) 7 days a week except Christmas Day and 26th December. For Passenger Assist you can contact us on 0345 071 0222, option 2 (7 days a week 0800 – 2200). except Christmas Day and 26th December. 

Get In Touch With Us

Call Us


Customer Services can be contacted by phone on 0345 071 0222, option 6, then option 4 (Mon – Fri 0900 – 1700).

Contact Us


Get in touch with us by filling in our feedback form or send us an email.

Contact us

Social Media


Find us on Twitter and Facebook for travel information and business updates.


Passenger Assist

Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.

Book Passenger Assist Online

Lost Property

If you have left something on a Hull Trains service only, please complete the following online form and we’ll get back to you.

Find Lost Property

FAQs

Have a look at our most frequently asked questions to our customer service and social media team.

Take a look at our FAQs

NEWSLETTER SIGN UP

This is not valid email address Hull Trains Privacy Policy

CHEAP TICKET ALERTS

  • 24 December 2020 Weekdays
  • 19 December 2020 Saturdays
  • 20 December 2020 Sundays
J J J F M A A S O N D M