Great Value Train Travel
HOW WE CAN HELP
You can contact our Customer Service team by webform or by phone on 0345 071 0222, option 7, then option 4 (7 days a week 0800 – 2200) except Christmas Day and 26th December.
For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day).
For Wi-Fi queries, see below or call 0845 193 6783 for help with connectivity on board.
Get In Touch With Us
Call Us
Customer Services can be contacted by phone on 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).
Contact Us Online
Get in touch with us by filling in our feedback form. Let us know your queries, concerns and feedback.
Social Media
Find us on Twitter/X and Facebook for travel information and business updates.
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Lost Property
If you have left something on a Hull Trains service only, please complete our online form or email us and we’ll get back to you.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Call Us
Customer Services can be contacted by phone on 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).
Contact Us Online
Get in touch with us by filling in our feedback form. Let us know your queries, concerns and feedback.
Social Media
Find us on Twitter/X and Facebook for travel information and business updates.
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Lost Property
If you have left something on a Hull Trains service only, please complete our online form or email us and we’ll get back to you.
Find Lost Property
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Using the Wi-Fi on board Hull Trains
Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online on board.
If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.
