MONEY BACK FOR DELAYS AND UNUSED TICKETS

If the Hull Trains service you planned to catch was cancelled or delayed, and you chose not to travel, you can claim a refund within 28 days. If you bought your tickets from another train company you’ll need to get in touch with them directly. If you did travel and your journey was cancelled or delayed by 30 minutes or more, you can make a delay repay claim.

Delay Repay

We work hard to make sure our trains run as planned, but if your train was cancelled or you were delayed by more than 30 minutes you could be entitled to delay compensation. Simply visit the Delay Repay portal below and complete your claim within 28 days of the date of travel. 

Apply For Delay Repay

Unused Ticket Refunds

If you bought your ticket with Hull Trains and decided not to travel due to your train being cancelled or delayed, and your ticket is completely unused, then please submit a claim for a full refund within 28 days of the date of travel.

Apply For A Refund

Our disruption plan

Along with other train operating companies in the UK, we follow the Passenger Information During Disruption (PIDD) principles, a national initiative which ensures a consistent approach to providing information during service disruption. To see what you can expect from us during disruption view our PIDD Local Plan.

View the PIDD Industry Action Plan and Annual Progress Report.

View the ATOC Approved Code of Practice.

Passengers' Charter

This document outlines our commitment to providing the highest standards of customer service, as well as great value for money.

Find Out More

FAQs

Here are the most commonly asked questions by Hull Trains customers both before, during and after you travel.

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CHEAP TICKET ALERTS

  • 12 June 2020 Weekdays
  • 06 June 2020 Saturdays
  • 07 June 2020 Sundays
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