If you had a ticket to travel during the Christmas Travel Window, (23rd - 27th December inclusive), which has now been withdrawn due to the recent Government announcement, that was purchased on or after 24th November then you can have a full refund. You should claim your refund from where you purchased your ticket.  If that was us you can do so here, otherwise please contact the ticket retailer directly, but do so within 28 days of the date of the ticket. We have removed the £10 administration fee. 

Please follow the advice on the refund form.
• On the refund form, for "Reason for refund claim", select Service Cancelled / Disrupted.
• If you have your paper tickets you must also print the refund form and send it along with your tickets to us at FREEPOST HULL TRAINS REFUNDS when you are able to do so.
• If you have not collected your tickets or have eTickets or Mobile Tickets please submit the refund form, you do not need to send us the form or tickets. 

Customers who purchased their tickets through third party retailers, eg. Trainline, or through other operators would need to contact them directly.

If you have an Advance Purchase ticket, that was purchased on or before 24th November to travel on or after 3rd December, but excluding the Christmas Travel Window, and then were unable to travel because the local covid alert level changed to Tier 2, 3 or 4 at the origin or destination of your ticket or we entered a national lockdown after you made the purchase, then you can make use of the following options:

Advance Purchase Tickets 
For passengers who bought Advance tickets and are unable to travel because the Local Covid Alert Level changed to Tier 2, 3 or 4 at the origin or destination of your ticket after you made the purchase, then you can make use of the following 2 options.

1. You can change your journey to another day/and or time without any administration fees (usually a £10 fee applies). Normal Excess Fare rules will apply, if you change to a more expensive service.

2. Or you can exchange your Advance Purchase ticket for a Rail Travel Voucher (RTV). The RTV will be valid for 12 months from the date of issue and may be used as payment towards a new ticket on any service. The RTV may not be exchanged for cash. Where possible RTVs will be issued to customers who purchased an Advance ticket to or from an area affected by local restrictions (local COVID alert level High or Very High in England or affected areas in Scotland or Wales).  

Normal refund rules apply to all tickets for areas that were already in local restrictions or lockdown at the time the ticket was purchased.

Anytime, Off-Peak and Super Off-Peak tickets are more flexible and can be changed anytime before you travel. There is no fee to change these tickets, you will only need to pay any difference in fare.

If you purchased tickets with Hull Trains, you are welcome to amend your ticket to a future date.

• Log in to your Hull Trains account and select the journey under the 'My Bookings' section.
• At the bottom of the screen you will have the option as a dropdown menu after the words 'I would like to' to amend your tickets.
• Confirm the reason for the change (Change of Journey – new journey booked) and select the new tickets you wish to purchase.
• Any ticket price changes will then be applied and you will need to pay these. 

You must retain your original tickets (if these are print at home, make sure you have printed them out too).  Alternatively, go to any manned ticket office at a station and they will make these changes for you.  

Customers who purchased their tickets through third party retailers, eg. Trainline, or through other operators would need to contact them directly.

If you bought an ANYTIME, OFF-PEAK, SUPER OFF-PEAK or SEASON TICKET we can provide refunds on these tickets if for any reason you didn't, or are now unable to, travel. A £10 fee applies to all claims.