Free Wi-Fi on board
MONEY BACK FOR DELAYS AND UNUSED TICKETS
Delay Compensation
We work hard to make sure our trains run as planned, but if your train was cancelled, or you were delayed by more than 30 minutes you could be entitled to delay compensation. Simply complete our delay compensation form within 28 days of the date of travel to claim.
Apply For Compensation
Unused Ticket Refunds
If you bought your ticket with Hull Trains and decided not to travel due to your train being cancelled or delayed, and your ticket is completely unused, then please submit a claim for a full refund within 28 days of the date of travel.
Apply For A Refund
Delay Compensation
We work hard to make sure our trains run as planned, but if your train was cancelled, or you were delayed by more than 30 minutes you could be entitled to delay compensation. Simply complete our delay compensation form within 28 days of the date of travel to claim.
Apply For Compensation
Unused Ticket Refunds
If you bought your ticket with Hull Trains and decided not to travel due to your train being cancelled or delayed, and your ticket is completely unused, then please submit a claim for a full refund within 28 days of the date of travel.
Apply For A Refund
Our disruption plan
Along with other train operating companies in the UK, we follow the Passenger Information During Disruption (PIDD) principles, a national initiative which ensures a consistent approach to providing information during service disruption. To see what you can expect from us during disruption view our PIDD Local Plan.
View the PIDD Industry Action Plan and Annual Progress Report.
View the ATOC Approved Code of Practice.
Passengers' Charter
This document outlines our commitment to providing the highest standards of customer service, as well as great value for money.
Find Out More
FAQs
Here are the most commonly asked questions by Hull Trains customers both before, during and after you travel.
Find Out More
Our disruption plan
Along with other train operating companies in the UK, we follow the Passenger Information During Disruption (PIDD) principles, a national initiative which ensures a consistent approach to providing information during service disruption. To see what you can expect from us during disruption view our PIDD Local Plan.
View the PIDD Industry Action Plan and Annual Progress Report.
View the ATOC Approved Code of Practice.
Passengers' Charter
This document outlines our commitment to providing the highest standards of customer service, as well as great value for money.
Find Out More
FAQs
Here are the most commonly asked questions by Hull Trains customers both before, during and after you travel.
Find Out More
