Travelling with Luggage

Please store large luggage items in the luggage racks provided at the end of each carriage. Alternatively, make use of the clear overhead luggage racks above your seat. Our Paragon fleet has improved storage which includes deeper overhead racks for regular cabin sized bags along with extra space beneath seats for smaller items of luggage. Larger bags should be stored at the carriage ends.

Please ensure luggage is stored securely and not blocking any walkways, wheelchair spaces or the seat next to you.

If you need any assistance with storing your luggage or can’t find space on the train, please speak to a member of on board staff.

As space can be limited when a service is busy, we ask that customers bring no more than three items of luggage – a maximum of one large suitcase, a small carry on bag and a handbag.

Small cases and bags can be stored under your seat, medium sized bags can go in the overhead racks and large suitcases must be placed in the luggage racks at the end of each carriage. Any luggage taken on board must be able to be carried by one person – either the passenger or a crew member if mobility assistance is required.

Any luggage in excess of our recommendations may be subject to an additional charge on-board our services, in line with the National Rail Conditions of Travel.

The maximum bag size on our trains is 30x70x90cm. Please enquire before travelling if you intend on bringing very large items of luggage.

Any luggage in excess of our recommendations may be subject to an additional charge on-board our services, in line with the National Rail Conditions of Travel.

We ask that no more than 3 items of luggage per person is taken on board. Your luggage may be refused onto our trains if:

- Loading and unloading may cause a delay to the service
- It may cause injury or inconvenience to others
- It may obstruct walkways and corridors

If you have any queries regarding luggage prior to travelling, please get in touch on 03450 710 222 and we will be happy to help.

If you have lost something on a Hull Trains service, please get in touch by calling 01482 488909 or fill out an online form here. It's a good idea to ensure a name and address is labelled on your luggage in case it is misplaced.

We recommend that you check with your connecting train operator on their luggage policy prior to travelling as storage can differ by train and operator.

You are welcome to bring a pram on board our services, but they must be folded down at all times and stored away safely using the luggage racks provided, not blocking any doorways or aisles. Please do not store your pram in any wheelchair space in case of a wheelchair user requiring the area.