Arrange assisted travel for your entire journey, buy a ticket and reserve a seat by calling our friendly Passenger Assist team on 0800 022 3720, who are available 24 hours a day. Hearing impaired customers may wish to use the Text Relay service by downloading the Relay UK app and using the number 18001 0800 022 3720 to contact our Passenger Assist team. Visit for more information.

Customers may also choose to book assistance by completing the online form below. Whether assistance is needed when getting on or off the train, a ramp is required for a wheelchair or you need help with your luggage, please complete the below form 24 hours before you travel to book assistance. Passenger Assist is a national booking system that operates across the whole National Rail network.

About You

About Your Journey


Mandatory Assistance

Thank you for getting in contact with us. We'll get back to you shortly regarding your assisted travel request. Thank you, The Hull Trains Team.

Passenger Assist

Making Rail Accessible

Our Disabled People’s Protection Policy (DPPP) has been put together to show how we currently meet the needs of our customers who are disabled and/or have a problem with mobility. Our guide to policies and practices can also be downloaded here.

Download Our Guide

Wheelchair User Spaces

We have designated, separate spaces for wheelchair users on board: 1 space in First Class and 1 space in Standard Class. Companion seats are as close as possible to the wheelchair user spaces. Maximum wheelchair dimensions: 70cm wide, 120cm long, 135cm high and weighing no more than 300kg.

Disabled Persons Railcard

The Disabled Persons Railcard gives one third off all train travel, regardless of the time of day, to passengers with disabilities that make train travel difficult. For more information about railcards and how you can save 33% on your rail travel fares, click below.

Find Out More

Sunflower Lanyards

The Sunflower Lanyard has been specifically designed to act as a discreet sign that the wearer, or someone in their party, has a hidden disability and may need additional help during their journey. Our team on board and at the stations we call at will recognise and understand the symbol, but will not know your individual need. If you need specific assistance just ask and they’ll do their best to help. If you have a disability which means that you find verbal communication difficult, please ask for a lanyard with a card on which you can write what help you may need or you can write something down to show staff what you need help with.

If you would like a lanyard, please see the On Board Manager on our train, ask staff at a participating staffed station, e-mail our customer services team or call Passenger Assist on ​0800 022 3720 and we’ll send one out to you in the post. Please do not provide us with information about your hidden disability. We process personal data in line with our Privacy Policy.


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  • 12 June 2020 Weekdays
  • 06 June 2020 Saturdays
  • 07 June 2020 Sundays