HELP WITH YOUR JOURNEY

You can arrange assisted travel for your entire journey, buy a ticket and reserve a seat by calling us on 0800 316 1323. Hearing impaired customers may wish to use the Next Generation Text service, by downloading the NGT lite app to their smartphone and using the number 18001 0800 316 1323 to contact our Assisted Travel team. For more information on how to use the app and make calls please go the NGT website at ngts.org.uk. The calls are free from landlines and the line is open from 0600 to 2300 daily except Christmas Day. Customers may also choose to book assistance by completing the on-line booking form below. Whether assistance is needed when getting on or off the train, a ramp is required for a wheelchair or you need help with your luggage, please complete the below form 24 hours before you travel to book assistance. This national booking system operates across the whole National Rail network.

A new Passenger Assist system is being created by the rail industry, transforming the way that people with a disability can book assistance. This will make it easier to book assistance at stations, giving better information to both customers and staff. More details on this will provided when the system is launched later in 2020.

About You

About Your Journey

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Mandatory Assistance

Thank you for getting in contact with us. We'll get back to you shortly regarding your assisted travel request. Thank you, The Hull Trains Team.

ASSISTED TRAVEL

Here to help

Making Rail Accessible

Our Disabled People’s Protection Policy (DPPP) has been put together to show how we currently meet the needs of our customers who are disabled and/or have a problem with mobility. Our guide to policies and practices can also be downloaded here.

Download Our Guide
Hull Trains

Wheelchair Spaces

We have designated spaces for wheelchairs on board in both First and Standard Class. All wheelchairs must fit the following dimensions: 70cm wide 120cm in length 135cm in height.

station

Disabled Persons Railcard

The Disabled Persons Railcard gives one third off all train travel, regardless of the time of day, to passengers with disabilities that make train travel difficult.

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CHEAP TICKET ALERTS

  • 13 December 2019 Weekdays
  • 07 December 2019 Saturdays
  • 08 December 2019 Sundays
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