OUR PEOPLE, YOUR JOURNEY
We pride ourselves on offering a memorable experience throughout your journey. We regularly top the National Rail Passenger Survey for passenger satisfaction, and with our dedicated on board team on hand to help it’s easy to see why. In July 2017 we announced a record-breaking satisfaction rate of 97% - this is the highest score ever achieved by a long-distance train operator – a full 8% higher than the average score for operators of this nature.
Hull and Proud
Our people are what set us apart and through their efforts we pride ourselves on being one of the most innovative passenger-focused long-distance train operators in the UK. We were the official transport partner for the fantastic UK City of Culture 2017, and we’re prouder than ever to carry the Hull name on the side of our trains. The majority of our knowledgeable on board team are local to the area and we are happy to showcase some local Yorkshire suppliers amongst our on board offering*, from the ales we stock to the perfect cup of Yorkshire Tea we offer. *Initially there will not be any catering provision on our services in order to maintain social distancing guidelines and protect our customers and staff. We recommend you bring your own snacks and drinks. We are however reviewing the catering situation on a regular basis as we know it is important to our customers.
Sit back, relax, and catch up on the daily news with a complimentary newspaper in First Class and enjoy the more spacious seats and legroom, free WiFi throughout with power and USB sockets, whilst our dedicated First Class host is on hand to help with any queries you may have and to offer complimentary refreshments and meals, whether it’s an early start or returning after a long day.