A QUICKER AND SAFER WAY TO GET PAID

We’ve partnered with Payit™ by NatWest, a new way to pay you directly into your bank account without us needing to hold your bank details. This works with any UK bank; you don’t need a NatWest account.

How does it work?
1. You’ll need any UK bank account, email address, mobile number & internet connection
2. You’ll get an email with a link from noreply@services.natwest.com
3. Enter your Hull Trains claim reference number starting HULL-CR and the verification code sent to your UK mobile number
4. Select your Bank name from the selection page
5. Log in to your Online banking or your mobile banking app to authorise the Payit payment to your account
6. Once you’ve authorised the payment, your money should be with you within 2 hours
Hull Trains Paragon passenger boarding the train at London Kings Cross

What is Payit™?

Payit™ is a faster, easier and more secure way of receiving a payment. It's free and you don't need to have a Natwest bank account to use it.

What is Payit™?
Woman using mobile phone

Help & Support

For help and support, reach out to us via our online webforms. Choose the appropriate category and our team will be in touch.

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Payit™ Information

To use Payit™, you’ll need any UK bank account, an email address, a mobile number, and internet connection. You will receive an email with a link from noreply@services.natwest.com. Click the link to enter your Hull Trains claim reference number starting HULL-CR along with the verification code sent to your mobile number. Log into your bank directly using your secure portal, no bank details are visible to Hull Trains.
The link is only valid for 30 days. If any details are entered incorrectly multiple times or is over the 30 days, the link will become inactive and you will need to get in touch with us to have this unlocked.
Once you’ve provided the information required, you should receive the money within 2 hours. If you still haven’t received your money after 24 hours, please contact us.
Yes, it is completely free to use. There is no charge when receiving a payment through Payit™.
No, you can also choose to be paid by an eVoucher.
No, Payit™ uses the web browser so can be used on any device without needing to download an app.
You can still get paid through Payit™ even if your bank isn’t on our list. You will need to manually enter your bank details.

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