KEEPING YOU SAFE
From 19th July, the rules around face coverings and social distancing change. We recommend face masks are worn whilst travelling on board our trains as a courtesy to other passengers. You may find yourself seated next to another passenger. See full details on the changes here.
Staying safe on our trains
Most of our trains are fitted with CCTV, which means a safer environment for our passengers and staff. We collect these images for safety and security purposes. It's always a good idea to take a look at the safety information when you board one of our trains too. You can also help by keeping all your luggage and personal belongings with you at all times.
If you are travelling with young children, please ensure they stay clear of opening and closing doors to avoid risk of injury.
Our on board staff are trained to deal with a range of situations, so please speak to them or any station staff immediately if you spot anything unusual, any strange behaviour, or any unattended luggage.
Contacting the British Transport Police (BTP)
If you have witnessed or been the victim of a crime or antisocial behaviour, you can report it to the British Transport Police (BTP) via their online portal:
You can also contact the British Transport Police (BTP) at any time by phone on 0800 40 50 40 or even by text on 61016, it only takes a minute. In an emergency, always call 999.
We work very closely with the British Transport Police (BTP) across our rail network to help keep you safe, and make your journey comfortable and secure. That's why you'll see them at the stations we call at and travelling on our trains.
See it. Say it. Sorted.
We take anti-social behaviour and crime on our trains very seriously to ensure we provide our passengers with a safe journey and our staff with a safe working environment at all times. There's no excuse for abuse. Examples of anti-social behaviour includes:
- Drunken/disruptive/rowdy or threatening behaviour
- Using offensive language
- Using electronic equipment to play loud music or films, or talking excessively loud on a mobile phone
- Taking up seats with luggage on busy trains or putting up feet on seats
- Leaving trains in an untidy or dirty manner
In extreme circumstances we reserve the right to refuse travel if we believe someone is acting aggressively, or in an indecent or offensive manner, or if they are unsteady on their feet and are unable to stand on their own without support.
In an emergency
It's normally safer to stay where you are and wait for instructions. But, it's also important you know what to do.
- if you need to stop the train, pull the alarm, then find a member of staff
- once your train stops, leave by lowering yourself carefully through the doors; and avoid any rails that could be live
- leave any personal belongings behind
- When you've left the train, keep an eye out for hazards like loose rails, wires, bags and suitcases; find a safe place well away from the tracks, and wait for instructions
In an emergency, always call 999.