OUR COMMITMENT TO YOU
This measure looks at the punctuality at all recorded stops on a journey (origin, arrivals at intermediate stations and termination); thereby measuring how successfully each time set out in the published timetable has been delivered. Although ‘On time’ (less than 1 minute late – including early) and T3 ‘Within 15 mins late’ are the core measures, the full distribution of lateness will be calculated and reported.
This measure assesses the % of the planned trains which were cancelled or did not call at all their planned station stops. If you wish to see the full breakdown of on time data and cancellations please download this PDF document.