OUR COMMITMENT TO YOU

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority. CP6 is a new measure of performance across the rail industry by Network Rail. With the onset of CP6 comes the introduction of a number of new measures of Performance. The new measures give a clearer insight on how performance is impacting on customers and have a strong link to the financial impact of performance.
Performance and CP6 Metrics

On-Time
This measure looks at the punctuality at all recorded stops on a journey (origin, arrivals at intermediate stations and termination); thereby measuring how successfully each time set out in the published timetable has been delivered. Although ‘On time’ (less than 1 minute late – including early) and T3 ‘Within 15 mins late’ are the core measures, the full distribution of lateness will be calculated and reported.

Cancellations
This measure assesses the % of the planned trains which were cancelled or did not call at all their planned station stops. If you wish to see the full breakdown of on time data and cancellations please download this PDF document. 

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