BOOK WITH CONFIDENCE, MAKE FEE FREE CHANGES

Plans changed and you need to alter your advance booking? We’ve removed the £10 admin fee so you can make fee free changes to the date and/or time of your train journey up to 18:00 the day before travel, until 31st December 2021. Book with confidence knowing that if you plans change, so can your booking. 

The Book with Confidence policy is in place from 21st June to 31st December 2021.
Difference in fare price may apply and change requests are subject to availability.
 From 1st January 2022, standard terms and conditions will apply when changing a booking.

Read on for more information on how to change your ticket based on your ticket type and how you purchased it, along with helpful FAQs.

Book with Confidence Policy: Fee Free Changes

Until 31st December 2021, Advance ticket bookings can be changed to a different time, date or class of travel fee free up to 18:00 the day before you travel. You will not be required to pay the admin fee, but any difference in fare must be paid. Your origin, destination, route and Train Operator must remain the same, but you can change the date, time and class of travel if your plans change, subject to availability. 

Amending your Advance Ticket: Paper Tickets

If you have booked a paper ticket (including postal tickets and tickets for collection) on the Hull Trains website or app, log in to My Account to amend a booking. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s). 

If you booked by any other method or your original date of travel is in less than 5 days, you can take your ticket(s) to a staffed station ticket office up to 18:00 on the day before you travel to change them. Changes after 18:00 on the day before travel will be subject to an admin fee.

Amending your Advance Ticket: eTickets & Print at Home

If you’ve purchased an eTicket or Print at Home ticket via the Hull Trains website or app, you must apply for a refund and repurchase a new ticket, no admin fee will be applied. On the refund form, select “Change of Journey – new journey booked” for reason for refund.  

Exchanging Your Advance Ticket to an eVoucher

If you are unable to travel but you do not yet know your new travel dates as long as you notify us before 18:00 on the day before travel we will allow you to cancel your journey and to receive an eVoucher for the full value of your ticket, which will be valid for 12 months. Please complete our refund form to request an eVoucher. For reason for refund claim, select “Cancel Journey – Exchange for eVoucher”. Apply for an eVoucher here.

Amending Other Ticket Types or Third-Party Bookings

Super Off-Peak, Off-Peak and Anytime train tickets can also be changed to a different date or time without having to pay an admin fee.

For third party bookings, please contact the retailer direct. If they are paper tickets, you can change them at any staffed ticket office.

USEFUL INFORMATION

Timetables

For information on the latest Hull Trains timetable, please visit our Timetables page. 

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Refunds and Compensation

Claim Delay Repay or a refund if your journey was disrupted. 

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Travel Offers

View our latest offers and deals, save up to 33% with our Duo and Family tickets.

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Contact Us

If you have a question or need to speak to us, find out how you can get in touch. 

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CHANGING YOUR TICKET FAQS
Customers who booked an Advance ticket(s) on the Hull Trains website or app can now amend their booking fee free until 31st December 2021. Depending on how you’ve chosen to get your ticket, whether that’s an eTicket, print@home, collection at a station or by post, there are different methods to change your booking.

eTickets and print@home tickets: Apply for a refund on your original ticket and repurchase new tickets. When applying for a refund, select “change of journey – new journey booked” as your reason for refund. No admin fee will apply.

Paper tickets (post or collection): Log into My Account on the Hull Trains website, go to My Bookings and select the booking you wish to amend. On the “I would like to” dropdown, select amend booking. The £10 admin fee will not apply but a difference in fare must be paid. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).
Customers with Super Off-Peak, Off-Peak and Anytime train tickets purchased on the Hull Trains website or app can changed their booking to a different date or time without having to pay an admin fee.
Customers with eTickets or Print at Home tickets purchased on the Hull Trains website or app can apply for a refund on their original booking and repurchase a new ticket. No admin fee will be applied to your refund request. A difference in fare may apply and is subject to availability. On the refund form, please select “change of journey – new journey booked” for the reason for refund.
If you have booked a paper ticket on the Hull Trains website or app, log in to My Account to amend a booking. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).
If you are unable to travel but don’t know when you can rearrange your travel to, you can exchange your Advance ticket to an eVoucher for the full value of your original ticket(s). As long as you get in touch with us before 18:00 the day before travel, your original booking will be cancelled and an eVoucher will be issued to you which will be valid for 12 months. Complete our refund form to request an eVoucher. For reason for refund claim, select “Cancel Journey – Exchange for eVoucher”. Apply for an eVoucher here.
If you’ve booked via a third party such as Trainline, please contact the retailer direct to amend your booking. If you have paper tickets, you can change them at any staffed ticket office.
You can change the date and time of your journey fee free, but the origin, destination, route and Train Operator must remain the same. Changes can be made from 21st June to 31st December 2021 fee free. 
Until 31st December, we’ve removed the £10 admin fee for customers who wish to make changes to their booking. A difference in fare may apply.
Under the Book with Confidence policy, you can change you booking fee free until 18:00 the day before you travel until 31st December 2021. Any changes made after 18:00 the day before travel will be subject to an admin fee along with a difference in fare if applicable.
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