USEFUL INFORMATION

Customers who booked an Advance ticket(s) on the Hull Trains website or app can now amend their booking fee free until 31st December 2021. Depending on how you’ve chosen to get your ticket, whether that’s an eTicket, print@home, collection at a station or by post, there are different methods to change your booking.

eTickets and print@home tickets: Apply for a refund on your original ticket and repurchase new tickets. When applying for a refund, select “change of journey – new journey booked” as your reason for refund. No admin fee will apply.

Paper tickets (post or collection): Log into My Account on the Hull Trains website, go to My Bookings and select the booking you wish to amend. On the “I would like to” dropdown, select amend booking. The £10 admin fee will not apply but a difference in fare must be paid. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).

Customers with Super Off-Peak, Off-Peak and Anytime train tickets purchased on the Hull Trains website or app can changed their booking to a different date or time without having to pay an admin fee.

Customers with eTickets or Print at Home tickets purchased on the Hull Trains website or app can apply for a refund on their original booking and repurchase a new ticket. No admin fee will be applied to your refund request. A difference in fare may apply and is subject to availability. On the refund form, please select “change of journey – new journey booked” for the reason for refund.

If you have booked a paper ticket on the Hull Trains website or app, log in to My Account to amend a booking. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).

If you are unable to travel but don’t know when you can rearrange your travel to, you can exchange your Advance ticket to an eVoucher for the full value of your original ticket(s). As long as you get in touch with us before 18:00 the day before travel, your original booking will be cancelled and an eVoucher will be issued to you which will be valid for 12 months. Complete our refund form to request an eVoucher. For reason for refund claim, select “Cancel Journey – Exchange for eVoucher”. Apply for an eVoucher here.

If you’ve booked via a third party such as Trainline, please contact the retailer direct to amend your booking. If you have paper tickets, you can change them at any staffed ticket office.

You can change the date and time of your journey fee free, but the origin, destination, route and Train Operator must remain the same. Changes can be made from 21st June to 31st December 2021 fee free. 

Until 31st December, we’ve removed the £10 admin fee for customers who wish to make changes to their booking. A difference in fare may apply.

Under the Book with Confidence policy, you can change you booking fee free until 18:00 the day before you travel until 31st December 2021. Any changes made after 18:00 the day before travel will be subject to an admin fee along with a difference in fare if applicable.