MAKE CHANGES TO YOUR JOURNEY
• Standard terms and conditions will apply when changing a booking
• You will need to pay any difference in fare for the new journey and a £10 admin fee
• Change requests are subject to availability
• Advance tickets are non-refundable unless the service has been cancelled or delayed by the train operator
Read on for more information on how to change your ticket based on your ticket type and how you purchased it, along with helpful FAQs.
Making Changes to Your Booking
Advance ticket bookings can be changed to a different time, date or class of travel before your original booked travel date/time, subject to a difference in fare and a £10 admin fee per each Advance ticket amended.
Your origin, destination, route and Train Operator must remain the same, but you can change the date, time and class of travel if your plans change, subject to availability.
Please note, Advance tickets cannot be changed after the original travel date has passed.
Amending your Advance Ticket: eTickets
If you’ve purchased an eTicket via the Hull Trains website or app, you can change your journey to another date, time or class via My Account or on the Hull Trains app. You will be issued with a new e-ticket and booking reference – you will need to show your new ticket and the original ticket for each individual travelling on the journey. Your new e-ticket will green in the Hull Trains app to show that it has been amended.
Amending your Advance Ticket: Paper Tickets
If you have booked a paper ticket (including postal tickets and tickets for collection) on the Hull Trains website or app, log in to My Account to amend a booking. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).
You’ll also have the option of amending your paper ticket to an e-ticket. Your e-ticket will be accessible in the Hull Trains app so please make sure you download the app and log in to view your new ticket.
If you booked by any other method or your original date of travel is in less than 5 days, you can take your ticket(s) to a staffed station ticket office before your original travel date/time to change them, subject to an admin fee.
Amending Other Ticket Types or Third-Party Bookings
Super Off-Peak, Off-Peak and Anytime train tickets can also be changed fee-free to a different date or time.
For third party bookings, please contact the retailer direct. If they are paper tickets, you can change them at any staffed ticket office.
CHANGING YOUR TICKET FAQS
Depending on how you’ve chosen to get your ticket, whether that’s an eTicket, collection at a station or by post, there are different methods to change your booking.
eTickets: Amend your ticket via My Account or the Hull Trains app. You will be given a new e-ticket which can be viewed in your Hull Trains app. You must present your original e-ticket and your new e-ticket when travelling. The £10 admin fee will apply and a difference in fare must be paid.
Paper tickets (post or collection): Log into My Account on the Hull Trains website and select the booking you wish to amend. Click the Manage Booking button, then Amend Booking. The £10 admin fee will apply and a difference in fare must be paid. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).
If you have paper tickets, changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s). If your original date of travel is in less than 5 days, you can take your ticket(s) to a staffed station ticket office before your original travel date/time to change them, subject to an admin fee.
Although Advance Tickets are now non-refundable, unless your journey is severely disrupted and you choose not to travel, you still have other options should you need to amend your journey as advised above.