Changing Your Ticket

Customers who booked an Advance ticket(s) on the Hull Trains website or app can amend their booking. There will be a £10 admin charge to do so for each Advance ticket amended, plus any difference in price between your original ticket and the new ticket.

Depending on how you’ve chosen to get your ticket, whether that’s an eTicket, collection at a station or by post, there are different methods to change your booking.

eTickets: Amend your ticket via My Account or the Hull Trains app. You will be given a new e-ticket which can be viewed in your Hull Trains app. You must present your original e-ticket and your new e-ticket when travelling. The £10 admin fee will apply and a difference in fare must be paid.
 
Paper tickets (post or collection): Log into My Account on the Hull Trains website and select the booking you wish to amend. Click the Manage Booking button, then Amend Booking. The £10 admin fee will apply and a difference in fare must be paid. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s).

Customers with Super Off-Peak, Off-Peak and Anytime train tickets purchased on the Hull Trains website or app can change their booking to a different date or time without having to pay an admin fee.

Customers with eTickets purchased on the Hull Trains website or app change their journey within the Hull Trains app or via My Account. You will be provided with a new e-ticket. Amended e-tickets will be green in the app to show a change has been made.

If you have booked a paper ticket on the Hull Trains website or app, log in to My Account to amend a booking. Changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s). Alternatively, please visit a staffed station ticket office to make changes to your journey.

If you’ve booked via a third party such as Trainline, please contact the retailer direct to amend your booking. If you have paper tickets, you can change them at any staffed ticket office.

You will be charge a £10 admin fee when changing your Advance ticket booking, along with any difference in price between your original ticket and the new ticket. The admin fee will apply to each ticket that is amended.

Advance tickets cannot be changed after the original travel date has passed so any change requests must be made before the originally booked service departs.

If you have paper tickets, changes can be made up to 5 days before departure to allow enough time to re-issue your ticket(s). If your original date of travel is in less than 5 days, you can take your ticket(s) to a staffed station ticket office before your original travel date/time to change them, subject to an admin fee.

‘Book With Confidence’ was introduced to help alleviate the pressures that the Covid-19 pandemic put on rail customers and our reduced timetables . Although this scheme was extended, it was always a temporary easement of Advance Ticket policies and therefore the Rail Delivery Group made the decision to end the scheme on the 30th of November.
 
Although Advance Tickets are now non-refundable, unless your journey is severely disrupted and you choose not to travel, you still have other options should you need to amend your journey as advised above.