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There are engineering works this weekend, 18th & 19th January. We expect services to be very busy and advise seat reservations to be made. Find out more here.

This Weekend - Engineering Works

There are engineering works this weekend, 18th & 19th January. We expect services to be very busy and advise seat reservations to be made. Find out more here.

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If you are looking for assistance you’ve come to the right place. We can help you with refunds, delay repay claims and enquiries about lost property. Our Hull based customer services team is available from 0900 to 1700 Monday to Friday on 0345 071 0222.
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If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.

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If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.

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Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!

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How Are We Performing?

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.

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Complaints policy

Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.

Find Out More
Hull Trains Paragon Station timetables screens

Refunds & Compensation

If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.

Find Out More
Hull Trains letter writing

Contact Us

Whether want to give us some feedback or just have a question, we’re waiting to hear from you.

Find Out More
Hull Trains Paragon Fleet overhead storage

Lost Property

If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.

Find Out More
Hull Trains Paragon on board team

Give Us Feedback

Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!

Find Out More
Hull Trains Paragon Logo

How Are We Performing?

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.

Find Out More
Hull Trains Paragon two on board team

Complaints policy

Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.

Find Out More

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CHEAP TICKET ALERTS

  • 10 April 2020 Weekdays
  • 04 April 2020 Saturdays
  • 05 April 2020 Sundays
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