Great Value Train Travel
WE ARE HERE FOR YOU
You may find the answer to your query on our Frequently Asked Questions page.
You can contact our Customer Service team by webform or by calling 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December). You should provide full contact details, as well as copies of any appropriate documents such as tickets, booking confirmations, receipts or anything else relevant to your request.
For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day and 26th December when we are open 0800 – 1800).
For Wi-Fi queries, see below or call 0845 193 6783 for help with connectivity on board.
We may take up to 20 working days to respond to any complaints in order that we can provide a full and informed response, although often this will be sooner.
Hull Trains is a member of the Rail Ombudsman scheme, for more information on this please see our Complaints Handling Procedure below.
How We Can Help You
Refunds & Compensation
If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.
Refunds & Compensation
Contact Us
Whether want to give us some feedback or just have a question, we’re waiting to hear from you.
Get in Touch
Changing Your Ticket
If your plans change, so can your ticket. Easily change the date or time of your Advance ticket via My Account or on the Hull Trains app.
Changing Your Ticket
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Refunds & Compensation
If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.
Refunds & Compensation
Contact Us
Whether want to give us some feedback or just have a question, we’re waiting to hear from you.
Get in Touch
Changing Your Ticket
If your plans change, so can your ticket. Easily change the date or time of your Advance ticket via My Account or on the Hull Trains app.
Changing Your Ticket
FAQs
Have a look at our most frequently asked questions to our customer service and social media team.
View Our FAQs
Give Us Feedback
Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!
Share Your Feedback
How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
Complaints Policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.
Complaints Policy
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Give Us Feedback
Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!
Share Your Feedback
How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Our Performance
Complaints Policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.
Complaints Policy
Passenger Assist
Call on 0800 316 1323 or Text Relay on 18001 0800 316 1323. You can also book your Passenger Assistance online.
Book Passenger Assist
Using the Wi-Fi on board Hull Trains
Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online on board.
If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.
