WE ARE HERE FOR YOU

If you are looking for assistance you’ve come to the right place. We can help you with refunds, compensation claims, enquiries about lost property. 

You can still contact our Customer Service team by webform, by e-mail on customerservices.hull@hulltrains.co.uk or by phone on 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).

For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day).
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How We Can Help You

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Refunds & Compensation

If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.

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Contact Us

Whether want to give us some feedback or just have a question, we’re waiting to hear from you.

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Lost Property

If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.

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Give Us Feedback

Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!

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How Are We Performing?

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.

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Complaints policy

Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.

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CHEAP TICKET ALERTS

Hull Trains services are now open until:
  • 21 October 2022 Weekdays
  • 22 October 2022 Saturdays
  • 23 October 2022 Sundays
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