WE ARE HERE FOR YOU

If you are looking for assistance you’ve come to the right place. We can help you with refunds, compensation claims, enquiries about lost property. 

You can still contact our Customer Service team by e-mail on customerservices.hull@firstgroup.com or by phone on 0345 071 0222, option 4 (Mon – Fri 0900 – 1700).

For ticket purchases over the phone you can call our Telesales team on 0345 071 0222 option 3 (7 days a week 0900 – 1700). For Passenger Assist you can contact us on 0345 071 0222, option 4 (7 days a week 0900 – 2200).

You may find the answer to your query on our coronavirus page. This page is updated frequently with the latest information.
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How We Can Help You

Refunds & Compensation

If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.

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Contact Us

Whether want to give us some feedback or just have a question, we’re waiting to hear from you.

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Lost Property

If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.

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Give Us Feedback

Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!

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How Are We Performing?

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.

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Complaints policy

Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.

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Using our Wi-Fi on board

Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online when on board.

If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit http://hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.

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CHEAP TICKET ALERTS

  • 06 November 2020 Weekdays
  • 07 November 2020 Saturdays
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