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How We Can Help You
Refunds & Compensation
If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.
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Contact Us
Whether want to give us some feedback or just have a question, we’re waiting to hear from you.
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Lost Property
If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.
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Give Us Feedback
Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!
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How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
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Complaints policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.
Find Out More Refunds & Compensation
If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.
Find Out More Contact Us
Whether want to give us some feedback or just have a question, we’re waiting to hear from you.
Find Out More Lost Property
If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.
Find Out More Give Us Feedback
Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!
Find Out More How Are We Performing?
At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.
Find Out More Complaints policy
Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.
Find Out More
