WE ARE HERE FOR YOU
You may find the answer to your query on our Frequently Asked Questions page.
You can contact our Customer Service team by webform or by calling 0345 071 0222, option 7, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December). You should provide full contact details, as well as copies of any appropriate documents such as tickets, booking confirmations, receipts or anything else relevant to your request.
For Passenger Assist only you can contact us on 0800 316 1323 (24 hours a day, 7 days a week, except Christmas Day and 26th December when we are open 0800 – 1800).
For Wi-Fi queries, see below or call 0845 193 6783 for help with connectivity on board.
We may take up to 20 working days to respond to any complaints in order that we can provide a full and informed response, although often this will be sooner.
Hull Trains is a member of the Rail Ombudsman scheme, for more information on this please see our Complaints Handling Procedure below.
How We Can Help You
Using the Wi-Fi on board Hull Trains
Our free Wi-Fi allows you to connect to the internet for your whole journey, by turning the train into a 4G-enabled ‘hotspot’, so you can get online on board.
If you lose connection at any point, you can resume your session by going back to the entry portal and logging in with your email and password. If the landing page does not appear automatically, please visit hulltrains.on.icomera.com. If you can’t get your computer settings to configure to the Hull Trains Wi-Fi service, it is likely that your Wi-Fi or Internet settings are or have been locked, especially if you have a company device. Please contact your company IT department for assistance and then try again. For any help and assistance with your Wi-Fi connection on board, please call 0845 193 6783.