WE ARE HERE FOR YOU

If you are looking for assistance you’ve come to the right place. We can help you with refunds, compensation claims, enquiries about lost property. 

You can still contact our Customer Service team by webform, by e-mail on customerservices.hull@hulltrains.co.uk or by phone on 0345 071 0222, option 6, then option 4 (0800 – 2200, 7 days a week except Christmas Day and 26th December).

For ticket purchases over the phone you can call our Telesales team on 0345 071 0222 option 3 (7 days a week 0800 – 2200). For Passenger Assist you can contact us on 0345 071 0222, option 2 (7 days a week 0800 – 2200).

You may find the answer to your query on our coronavirus page. This page is updated frequently with the latest information.
From
To

How We Can Help You

Refunds & Compensation

If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.

Find Out More

Contact Us

Whether want to give us some feedback or just have a question, we’re waiting to hear from you.

Find Out More

Lost Property

If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.

Find Out More

Give Us Feedback

Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!

Find Out More

How Are We Performing?

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.

Find Out More

Complaints policy

Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.

Find Out More
NEWSLETTER SIGN UP
This is not valid email address Hull Trains Privacy Policy
CHEAP TICKET ALERTS
  • 09 September 2021 Weekdays
  • 04 September 2021 Saturdays
  • 05 September 2021 Sundays
J J J F M A A S O N D M