WE ARE HERE FOR YOU

If you are looking for assistance you’ve come to the right place. We can help you with refunds, compensation claims, enquiries about lost property. 

Due to the ongoing coronavirus situation, our call centre is now closed and we can only be contacted by e-mail - customer Services should be e-mailed on customerservices.hull@firstgroup.com

We have had to close part of our call centre meaning our Telesales and Web Support teams are currently unavailable by phone. All but emergency contact should be by email using the above details.

You may find the answer to your query on our coronavirus page. This page is updated frequently with the latest information.
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How We Can Help You

Refunds & Compensation

If you bought a ticket but decided not to travel or were delayed on your journey visit our refunds and compensation page.

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Contact Us

Whether want to give us some feedback or just have a question, we’re waiting to hear from you.

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Lost Property

If you have left something on a Hull Trains service only, please get in touch - we keep everything that is handed in for a period of 3 months.

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Give Us Feedback

Your feedback is important to us, so whether you thought your journey with Hull Trains was brilliant, or whether it could be improved, we want to hear from you!

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How Are We Performing?

At Hull Trains we are dedicated to providing you with the best possible rail service. Our commitment to our customers is our main priority.

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Complaints policy

Our Complaints Handling Procedure outlines the standard of service you can expect from us. For more details about the Rail Ombudsman, please click below.

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CHEAP TICKET ALERTS

  • 12 June 2020 Weekdays
  • 06 June 2020 Saturdays
  • 07 June 2020 Sundays
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