PUTTING YOU FIRST

At Hull Trains, we pride ourselves on providing a great customer experience throughout your journey and our friendly on board team are on hand to help with any queries along the way. Don’t just take our word for it, we’re award-winning for a reason - we regularly top the National Rail Passenger Survey for passenger satisfaction. Great customer service is at the heart of everything we do and investing £60 million into our new Paragon fleet will give us the opportunity to enhance the experience for our customers. 
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Benefits of Travelling with Us

Travel With Confidence

Our absolute priority is keeping you and our crew safe. There will be a specialist cleaner on board every Hull Trains journey, ensuring key touchpoints are regularly sanitised. We have also reduced the capacity on our trains and clearly marked out the socially distanced seats. Find out more on our Coronavirus page.

At-Seat Technology

At-seat technology has seen an improvement on the new Paragon fleet. All seats benefit from 3-pin plug and USB sockets, located between the seats, so no need to lean over the person next to you to charge your device. Wi-Fi remains complimentary, providing free and fast internet access for all.

Social Distancing

We've reduced the seating capacity on our trains and clearly marked out the seats that can and cannot be used with three coloured tickets. Green tickets indicate available seating, yellow tickets are for household groups of 2-4 and seats with red tickets should not be sat in.

First Class Travel

Start your trip in style and travel First Class. With affordable prices it’s the perfect way to start your weekend break to the capital or business trip. Relax with wide reclining and spacious seats and catch up on the latest news with our complimentary Wi-Fi. Sit back and enjoy the extra legroom. At the moment, we are unable to provide our on board catering offer due to the current Covid-19 situation.

Kids Packs

Free kids activity packs are available on board our trains to keep them entertained on your journey. Complete with an activity book, pencils, jigsaw, stickers and a make your own model train all inside a Hull Trains drawstring bag, it provides a variety of activities to preoccupy them. Just ask a member of our on board team and they will be happy to get one for you.

New Paragon Fleet

Replacing our old fleet with hi-tech Hitachi trains, our Paragon fleet will be amongst the fastest, most modern and high-tech trains on the UK network. Benefit from 20% more seats without compromising on the legroom, enhanced interiors and a smoother ride as part of a major £60 million investment. 

Take A Look At Our New Trains

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CHEAP TICKET ALERTS

  • 06 November 2020 Weekdays
  • 07 November 2020 Saturdays
  • 01 November 2020 Sundays
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