Getting Your Tickets

GETTING YOUR TRAIN TICKETS

Once you’ve booked your ticket on our website or app you’ve got several ways to get them.

e-Tickets are the most popular choice amongst our customers as they can easily be stored on your phone within the Hull Trains app - go paperless and skip the queues at station ticket machines.

Alternatively you can also choose the option of collecting your tickets from a station ticket machine. Or if you still prefer to have them in your hand before you leave the house, opt to have them delivered.

e-Tickets

Beat the queues with a mobile ticket. First book your ticket from our website or app and choose ‘Download a mobile ticket’ as your delivery option. Your e-Tickets are then available in the ‘My Tickets’ within our app. With e-Tickets you don’t need to worry about multiple tickets, or losing them. Find out more about the Hull Trains app and how to download it.

Fast Ticket Collection

Head to the station and locate a ticket machine. Tickets are ready for collection 2 hours after booking. Enter the reference number you were given when you made your booking. You’ll find it on your confirmation email or in My Account section of the website.

First Class Post

If you like the comfort of having your tickets in your hand choose First Class Post. This option is only available for UK addresses. Tickets will be processed and sent by First Class post within 24 hours of booking. There is also the option of selecting Next Day Delivery.