AT A GLANCE

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
Cycle Storage Availability
WiFi

STATION DETAILS

Accessibility and mobility access
- Accessible Booking Office Counter
  
  DDA compliant counter is available during Travel Centre opening times
- Accessible Ticket Machines
  
  Accessible machines are available on the main concourse inside and outside the ticket office
- Customer Help Points
  
  Located at the front of the Station
- Impaired Mobility Set Down
- Induction Loop
- National Key Toilets
  The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 24 hours Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  Assistance meeting point is Customer Information Point in main concourse
- Step Free Access
  
  Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis
Buying / collecting tickets
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Saturday – 05:45 to 21:00 Sunday – 07:30 to 21:30 Monday to Friday – 05:30 to 21:00
  On main concourse.
- This station does not offer
  
  Penalty Fares
Getting to / from the station
- Bus Services
  
  Information to plan your onward journey is available in a printable format
- Car Park
  Station Car Park - 604 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  
  80 secure stands.
  Storage location:
  Within station, within car park, and next to the ticket office
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Pick Up / Drop Off at Bus Stand E outside the Royal York Hotel
- Taxi Rank
  
  York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:
  
  Station Taxis 01904 623 332
Station Facilities
- Customer Service
  
  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
- Lost Property
  Monday to Friday – 09:00 to 16:00
- Toilets
  The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff.
- WiFi
- This station does not offer
  
  Left Luggage

LIVE DEPARTURES AND ARRIVALS

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Suspension of Services: Hull Trains has temporarily suspended all services as a result of the nationwide lockdown until Wednesday 2 December. Our services are available to book for December 3rd onwards when we plan to return to service.

Suspension of Services: Hull Trains has temporarily suspended all services as a result of the nationwide lockdown until Wednesday 2 December. Our services are available to book for December 3rd onwards when we plan to return to service.

York

York Station

AT A GLANCE

STATION DETAILS

Accessible Booking Office Counter

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

This station does not offer

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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