Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Note: ticket machine is card only (not cash)
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards Lowestoft) - Between the entrance on to this platform and the ticket machine, fixed to the platform-facing wall of the former station building
Platform 2 (for trains towards Ipswich) - Under the canopy, fixed to the wall that is directly next to the steps to/from the footbridge
Ramp For Train Access
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform, next to the yellow boarding ramp.
Step Free Access
There is step free access from the carpark to Platform 1 (for trains towards Lowestoft) only, with no step free access from the carpark to Platform 2 (for trains towards Ipswich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 2 via the level crossing on an unmarked road off Quayside (passing the boat sales sheds on the left) although it is approximately 200 metres or a four-minute walk from the car park to the platform.
Council Managed Car Park - 72 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
There are three cycle stands outside the entrance to the station, near the bus stop shelter and next to the white wooden fencing. There are also two cycle stands and three cycle lockers on Platform 1 (for trains towards Lowestoft) underneath the footbridge steps.
Rail Replacement Services
Rail replacement bus services pick up and drop off at the bus stops at the entrance to the station car park.