A Ticket Vending Machine is located on platform one.
Customer Help Points
Impaired Mobility Set Down
Pick-up possible in car park or station approach road.
National Key Toilets
Staff Help Available
Monday – 07:00 to 13:00
Tuesday – 07:00 to 13:00
Wednesday – 07:00 to 13:00
Thursday – 07:00 to 13:00
Friday – 07:00 to 13:00
Saturday – 08:00 to 13:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Level access from station approach road to platform 2 (for Shrewsbury). Step-free access via ramp to platform 1. Access between platforms via footbridge with 22 steps up and 24 down, or via street - 600m step-free.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Ramp For Train Access, Wheelchairs Available
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Friday 07:00-13:00, Saturday 08:00-13:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.