All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Customer Help Points
Staff Help Available
Monday to Friday – 07:15 to 10:15
Weekend – Closed
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Step Free Access
This is a Category B3 station: Step-free access to platform 2 (to Welwyn Garden City) via short ramp from car park, though due to narrow platform (less than 2.0m), ramp cannot be used. Steps to platform 1 (to London).
Assistance Meeting Point is the shelter on platfrom 1.
This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets, Ramp For Train Access, Wheelchairs Available