Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice.
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester) - At the bottom of the footbridge steps that lead to/from this platform, fixed to the black post beneath the customer information screen
Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) - At the entrance on to this platform, fixed to the brick wall of the former station building
Induction Loop
Ramp For Train Access
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Step Free Access
This station has step free access to Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) only. Platform 1 (for trains arriving from Clacton-on-Sea or Walton-on-the-Naze, or towards Colchester) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.
Local Bus Services to Colchester and Clacton on Sea
Cycle Storage Availability
Storage location:
There are five cycle stands on Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze), located next to the former station building and underneath the footbridge steps.
Rail Replacement Services
Rail replacement bus services stop at the service bus stop on Clacton Road, at the junction of Gutteridge Hall Lane.