Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Impaired Mobility Set Down
National Key Toilets
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Ramp For Train Access
Staff Help Available
Monday to Friday – 05:45 to 19:45
Saturday – 05:45 to 19:45
Sunday – 09:15 to 17:15
Step Free Access
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Information to plan your onward journey is available in a printable format here
Station Car Park - 60 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
On the approach road opposite the ticket office
Cycle Storage Sheltered
Rail Replacement Services
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.