Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards Norwich) - Between the steps and waiting room / toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Ely and Cambridge) - Next to the yellow boarding ramp and below the customer information screen, fixed to the platform-facing wall of the station building
Ramp For Train Access
Staff Help Available
Monday to Friday – 07:00 to 13:30
Saturday – 07:00 to 13:30
Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Step Free Access
There is step free access from the carpark to Platform 2 (for trains towards Ely and Cambridge) only, with no step free access from the carpark to Platform 1 (for trains towards Norwich) via the station as there is a stepped footbridge between the platforms. Step free access is available to Platform 1 via a footpath that leads to / from Croxton Road and this is the route that customers with restricted mobility are advised to use, as the other path that leads to / from Station Lane is along an unsurfaced road without a footpath.
Station Car Park - 35 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
There are ten cycle stands on Platform 1 (for trains towards Norwich), located underneath the footbridge steps. Another ten cycle stands have been temporarily moved from underneath the footbridge steps on Platform 2 (for trains towards Ely and Cambridge) to the opposite end of the same platform, beyond the main station building.
Cycle Storage Sheltered
Rail Replacement Services
Rail replacement bus services pick up and drop off in the middle of the station car park.
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Monday to Friday – 09:00 to 17:00
The female and accessible toilets are located in the station building and are accessed via the waiting room on Platform 1 (for trains towards Norwich). A radar key is not required to access the accessible toilet facility. Male toilets are located on Platform 2 (for trains towards Ely and Cambridge). All toilets at this station are scheduled to be open at the following times: