A Ticket Vending Machine is located outside the Ticket Office.
Customer Help Points
Impaired Mobility Set Down
Dedicated pick-up point adjacent to Booking Hall.
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 19:00
Saturday – 07:00 to 19:00
Sunday – 10:00 to 16:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Ramp from overbridge to Walsall platform (2) - 100m long. Ramp from overbridge to path leading to Booking Hall - 15 steps. Further ramp to Birmingham platform (1). Step-free route between platforms is 265m.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available