A Ticket Vending Machine is located on Platform 2.
Customer Help Points
On both platforms.
Ramp For Train Access
Staff Help Available
Monday – 06:00 to 19:00
Tuesday – 06:00 to 19:00
Wednesday – 06:00 to 19:00
Thursday – 06:00 to 19:00
Friday – 06:00 to 20:00
Saturday – 08:00 to 20:00
Sunday – 09:00 to 17:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Level access from main station forecourt to Booking Hall and then via ramp to platform 1 (for Lichfield). Step-free access via short ramp from car park to Lichfield platform. 36 steps from Booking Hall to platform 2 (for Birmingham). Level access to Birmingham platform via side gate. Alternative entrance to platform 2 via 6 steps. There is a lift, allowing step free access between platforms.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available