A Ticket Vending Machine is located at the front of the station.
Customer Help Points
Ramp For Train Access
Staff Help Available
Monday – 07:00 to 18:00
Tuesday – 07:00 to 18:00
Wednesday – 07:00 to 18:00
Thursday – 07:00 to 18:00
Friday – 07:00 to 19:00
Saturday – 07:00 to 18:00
Sunday – 09:00 to 16:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Open: 08:00 - 22:00 7 days a week (except Christmas Day and
Step Free Access
Level access to Booking Hall and adjacent platform 1. Also second level entrance direct to platform 1. The newer of the two footbridges has lifts providing step free access to platforms 2 and 3.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Stratford-upon-Avon is accredited by the Secure Station Scheme**
The toilets are located on Platform 2. The toilet facilities are available: Monday - Saturday 07:00-18:30 and Sunday 10:00-16:00. The toilet facilities are not available when the Ticket Office is closed.