Stowmarket Station

Live times and facilities information for Stowmarket Station

AT A GLANCE

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
Cycle Storage Availability
WiFi

STATION DETAILS

Accessibility and mobility access
- Accessible Booking Office Counter
- Accessible Taxis
  
  Details of nearest taxis are shown on station information poster
- Accessible Ticket Machines
- Customer Help Points
  
  Help points can be found at the following location(s):
  - Platform 1 (for trains towards Ipswich and London) - Next to the ticket machine, fixed to the platform-facing wall of the station building
  - Platform 2 (for trains towards Cambridge, and Norwich) - Next to the customer service office, fixed to the platform-facing wall of the station building
- Induction Loop
- National Key Toilets
- Ramp For Train Access
- Staff Help Available
  Monday to Friday – 05:00 to 22:15 Saturday – 05:00 to 22:15 Sunday – 07:00 to 22:15
  Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
  What assistance is available for customers using this station?
  - Board and alight
  - Ramp assistance
  - Luggage (on and off train only)
  - Ticket sale on board
  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  - By calling 0345 600 7245 (option 4)
  - By selecting the help button on one of the ticket machines at this station
  - By using one of the two Help Points at this station
- Step Free Access
  
  Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here.
  This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
  Assistance meeting point is the ticket office.
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Impaired Mobility Set Down
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: Greater Anglia
- Prepurchase Collection
- Staffing Level
  Parttime
- Ticket Machine
- Ticket Office
  Monday to Friday – 06:15 to 19:30 Saturday – 07:20 to 16:30 Sunday – 09:15 to 18:30
Getting to / from the station
- Car Park
  Station Car Park - 382 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  Storage location:
  There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing.
  In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich).
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road.
- This station does not offer
  
  Bus Services, Taxi Rank
Station Facilities
- Customer Service
  
  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  Closed on Christmas Day and Boxing Day.
- Lost Property
  Monday to Friday – 09:00 to 17:00
- Toilets
  
  Male and female toilets are located on Platform 2 (for trains towards Cambridge, and Norwich), between the waiting room and the side entrance. An accessible toilet is available for radar key holders, located adjacent to the cycle stands and lockers on Platform 2. All toilets at this station are scheduled to be open at the following times:
  Monday - Friday 05:30 - 20:00Saturday 05:30 - 19:00Sunday 08:30 - 19:00
- WiFi
  
  Find WiFi Hotspots around Stowmarket station
- This station does not offer
  
  Left Luggage

LIVE DEPARTURES AND ARRIVALS

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Stowmarket

Stowmarket Station

AT A GLANCE

STATION DETAILS

Accessible Booking Office Counter

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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Stowmarket

Stowmarket Station

AT A GLANCE

STATION DETAILS

Accessible Booking Office Counter

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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