An accessible Ticket Office counter is now available at Stourbridge Junction.
Accessible Ticket Machines
Customer Help Points
On all platforms.
Impaired Mobility Set Down
Pick-up in car park.
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday – 06:00 to 20:00
Tuesday – 06:00 to 20:00
Wednesday – 06:00 to 20:00
Thursday – 06:00 to 20:00
Friday – 06:00 to 22:00
Saturday – 06:00 to 21:00
Sunday – 09:00 to 19:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Level access to Booking Hall and subway from main entrance. 25 steps or lift up to platform 1 (for Stourbridge Town) and 25 steps or lift up to platform 3. Additional entrance direct from car park via 5 steps or ramp.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Wheelchairs Available
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Stourbridge Junction Station is accredited by the Secure
The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.