An accessible Ticket Office counter is now available at Stourbridge Junction.
Accessible Public Telephones
Public telephones are not accessible
Accessible taxis are not available
Accessible Ticket Machines
Customer Help Points
On all platforms.
Impaired Mobility Set Down
Pick-up in car park.
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday – 06:00 to 20:00
Tuesday – 06:00 to 20:00
Wednesday – 06:00 to 20:00
Thursday – 06:00 to 20:00
Friday – 06:00 to 22:00
Saturday – 06:00 to 21:00
Sunday – 09:00 to 19:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Stourbridge Junction Station is accredited by the Secure Station Scheme**
The toilets are located on Platform 2. The National key toilet is located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Booking Office opening hours for passengers who do not possess a RADAR key: Monday - Saturday 05:00-21:30 and Sunday 08:00-21:30. The toilet facilities are not available when the Ticket Office is closed.