There is an accessible Ticket Office window at Rowley Regis station The counter on this window can be lowered to help wheelchair users and other customers.
Accessible Ticket Machines
A Ticket Vending Machine is available on Platform One.
Customer Help Points
On both platforms
Ramp For Train Access
Staff Help Available
Monday – 06:00 to 19:00
Tuesday – 06:00 to 19:00
Wednesday – 06:00 to 19:00
Thursday – 06:00 to 19:00
Friday – 06:00 to 20:00
Saturday – 06:00 to 20:00
Sunday – 10:00 to 15:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Step-free access to Kidderminster platform via ramp. Step-free access to Birmingham platform via ramp. Step-free access between platforms is 120m. Platform to train ramp kept in Booking Hall. 3 entrances to Booking Hall - 2 step free and 1 via steps.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available