Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Customer Help Points
Help point available on platform 2.
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 17:00
Saturday – 07:30 to 14:20
Sunday – 09:00 to 15:00
Driver only operation services. Mobile assistance teams operate within the area and can be available for booked assists. Other options, customer can start / end their journey in Southend Victoria (3 miles). Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended
Step Free Access
This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via West Street, ramp access to the Shenfield / London side is via Church, approximately 320 metres or 3 minutes walk between access points.