Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Customer Help Points
Help points can be found at the following location(s):
Platform 2 (for trains towards London) - Between the side entrance to the platform and the female toilets, fixed to the platform-facing wall of the station building
Platform 3 (for trains towards Ipswich and Norwich) - Next to the waiting room entrance, fixed to the platform-facing wall of the station building
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday to Friday – 05:15 to 23:45
Saturday – 05:15 to 23:45
Sunday – 07:30 to 22:30
Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended. For customers ending their journeys at Manningtree and arriving after 23:30 who require assistance off the train, we recommend travelling on services heading to Norwich so that the on-board staff can assist.
What assistance is available for customers using this station?
Board and alight
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Step Free Access
This station has step free access to all platforms via lifts, and the lifts are now open 24 hours a day.
Station Car Park - 570 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
There are two cycle compounds adjacent to the 20-minute parking bays on the access road to the station - one has 104 spaces available and the secure compound has 80 spaces. There is another secure compound beyond the side entrance to the station at the far end of Platform 2 (for trains towards London) which has 32 stands available. A further ten stands are located beyond the smaller station building at the side entrance to the station and these can be accessed from Platform 2.
Cycle Storage Sheltered
Rail Replacement Services
Rail replacement bus services pick up and drop off at the station forecourt, just outside the entrance to the station.
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Monday to Friday – 09:00 to 17:00
The female toilets are located on Platform 2 (for trains towards London), with the accessible and the male toilets at the side entrance to the same platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: