Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Accessible Ticket Machines
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Customer Help Points
Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Impaired Mobility Set Down
It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Ramp For Train Access
Staff Help Available
Staff help is available from station reception on Cab Road, station staff. Disability assistance can be arranged by contacting South Western Railway on 0845 6000 0650 between 06:00 and 22:00 or by emailing firstname.lastname@example.org It is preferred if assistance is arranged 24 hours in advance.