All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessible Ticket Machines
Customer Help Points
Impaired Mobility Set Down
There is a staffed drop-off point at the Taxi Deck above Platform 12.
Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.
Monday - Friday 07:00 - 23:00
Saturday & Sunday 07:00 - 23:00.
National Key Toilets
Accessible toilets are located on Platforms 1 and 12.
Ramp For Train Access
Staff Help Available
Monday to Sunday – 24 hours
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.
Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.
There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.
Step Free Access
Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
All exits in the station are able to be accessed by disabled passengers.
There are 2 drop-off / pick-up points (waiting is not permitted):
The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of Platform 1, around 400m from the station. The route is step-free.
Station Car Park - 152 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
Spaces are available on platforms 8, 9, 10 & 11 for all station users.
On platform 8/9 and 10
Cycle Storage Sheltered
The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point