All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Accessible Ticket Machines
On the concourse in front of the ticket office.
Customer Help Points
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Impaired Mobility Set Down
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
National Key Toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
Ramp For Train Access
Staff Help Available
Step Free Access
Yes, the station is all on one level and all platforms are reachable by disabled passengers.