Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Customer Help Points
Help point avaiable on platform 1.
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 19:30
Saturday – 06:00 to 19:40
Sunday – 08:10 to 15:40
Most services are operated as driver only meaning there are no other staff onboard. Customers requiring assistance who haven't booked are advised to speak to a member of staff at the ticket office when it's open or use the ticket vending machine help button outside of that time. Please be aware that it may take longer to arrange your assistance if you do not book. Mobile assistance teams also operate within the area and can be available to assist with boarding and alighting for booked assists between the hours of 06:00 - 21:00. Outside of this time alternative transport will be supplied.
Step Free Access
This station has step free access to both platforms but not between platforms (footbridge only). Step free access to the Shenfield / London bound side is the same side as the ticket office. The Southend bound platform is accessed from Plumberow Avenue approximately 500 metres away.