All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Customer Help Points
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:30 to 13:00
Saturday – 08:00 to 14:30
Sunday – Closed
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
• pressing the 'emergency & assisted travel' Help Point button• calling us on the freephone number 0808 168 1238• texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Step Free Access
This is a Category B3 station: Step - free access from the car park to platform 1 (for trains towards London). There are steps to all other platforms.
Assistance Meeting Point is the front of the station next to the bike rack.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets