The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 20:00
Saturday – 07:00 to 19:00
Sunday – 08:00 to 19:00
This station is not staffed at all times, when this station is unstaffed we
can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other
assistance requests, (you can book further in
advance if you wish).
Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997
Step Free Access
There are lifts providing step free access between the subway and all platforms.
Alternatively there are 28 steps up to platform 4, 28 steps up to platform 3 and 2 and 28 steps up to platform 1.
There is level access via main entrance to Booking Hall and subway; also level access direct to subway via side gate.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down
Please contact our Contact Centre
team on: 0333 311 0006.Who are open during
the following times:
Monday to Friday: 07:00 - 19:00 Saturday and
Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and
**Hemel Hempsted is accredited by the Secure Station Scheme**
The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.