Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards London) - Just inside the side entrance to the station, near the bottom of the footbridge steps
Platform 2 (for trains towards Colchester and Ipswich) - Between the bottom of the footbridge steps and the waiting shelter, fixed to the grey post beneath the customer information screens
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:15 to 13:00
Saturday – 06:15 to 13:00
Sunday – Closed
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of this time customers are advised to use Chelmsford station which is approximately 8 miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Step Free Access
This station has step free access to Platform 1 (for trains towards London) only. Platform 2 (for trains arriving from London, or towards Colchester and Ipswich) can only be accessed via a stepped footbridge which leads to and from Platform 1 and the entrance to the station.
Station Car Park - 201 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
There are seven cycle stands and a sheltered cycle parking area with 48 spaces which can be accessed from the station car park, located next to the side entrance to Platform 1 (for trains towards London).
Cycle Storage Sheltered
Rail Replacement Services
Rail replacement bus services pick up and drop off in the station car park.
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Monday to Friday – 09:00 to 17:00
The male and the female toilets are located in the station building on Platform 1 (for trains towards London), near the bottom of the footbridge steps. An accessible toilet is available, although a radar key is not required to access this facility. All toilets at this station are scheduled to be open at the following times: