A Ticket Vending Machine is situated on Lichfield bound platform
Customer Help Points
On both platforms
Impaired Mobility Set Down
In car park and adjacent to ramp from man road
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 20:00
Saturday – 07:00 to 20:00
Sunday – 09:00 to 16:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Step-free access from main road to Booking Hall and Birmingham platforms via slope. Level access from car park to platform 1 (to Lichfield) Step-free route between platforms is via street - 400m. Also 28 steps from car park up to footbridge and then 28 steps down to island platforms 2 and 3. Stepfree route to platforms 2 and 3 via ramp from Lichfield Road. Stepfree route from the car park to Booking Hall.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available