AT A GLANCE

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
Cycle Storage Availability
WiFi

STATION DETAILS

Accessibility and mobility access
- Accessible Booking Office Counter
- Accessible Ticket Machines
- Customer Help Points
  
  On each platform
- Induction Loop
- National Key Toilets
- Ramp For Train Access
- Staff Help Available
  
  Please note that assistance is only available during the station staffed hours (see above), unless pre-booked.
- Step Free Access
  
  Ramped subway between platforms
- Wheelchairs Available
- This station does not offer
  
  Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down
Buying / collecting tickets
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday to Friday – 06:00 to 20:00 Saturday – 06:00 to 20:00 Sunday – 08:30 to 18:30
- This station does not offer
  
  Penalty Fares
Getting to / from the station
- Car Park
  Station Car Park - 143 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  Storage location:
  In station car park
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Replacement transport stop at station entrance
- This station does not offer
  
  Bus Services, Taxi Rank
Station Facilities
- Customer Service
  
  Monday-Saturday 08:00-20:00
  Sunday 10:00-20:00
  Bank Holidays 09:00-18:00
  
  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
  
  Closed on Christmas Day and Boxing Day.
- Lost Property
  Monday to Friday – 09:00 to 17:00
- Toilets
  The toilets are located on each platform. The National key toilets are available on each platform; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station.
- WiFi
- This station does not offer
  
  Left Luggage

LIVE DEPARTURES AND ARRIVALS

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Ely Station

AT A GLANCE

STATION DETAILS

Accessible Booking Office Counter

Accessible Ticket Machines

Customer Help Points

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

This station does not offer

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

This station does not offer

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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