DDA compliant counter is available during Travel Centre opening times
Accessible Ticket Machines
Customer Help Points
Impaired Mobility Set Down
National Key Toilets
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Ramp For Train Access
Staff Help Available
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 07:00 to 23:59
Step Free Access
Interchange between the platforms is via a subway. Lift access available
to the subway from both platforms. Durham has two RNIB 'Maps for All' -one is located on the southbound side inside the portico as you approach
the Travel Centre. The second is located on the northbound side to the left of
the waiting room entrance doors beside the taxi rank
Information to plan your onward journey is available in a printable format
Station Car Park - 358 spaces
Monday to Sunday – 24 hours
Cycle Storage Availability
North end of Platforms 1 and 2
Cycle Storage Sheltered
Rail Replacement Services
Pick Up / Drop Off in the station car park.
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Monday to Friday – 09:00 to 16:00
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.