An accessible ticket counter has now been installed at Cradley Heath.
Accessible Public Telephones
Public telephones are not accessible
Accessible taxis are not available
Customer Help Points
On both platforms
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 20:00
Saturday – 07:00 to 20:00
Sunday – 09:15 to 18:00
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Step Free Access
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
This station does not offer
Accessible Ticket Machines, Impaired Mobility Set Down, Wheelchairs Available