An accessible ticket counter has now been installed at Cradley Heath.
Customer Help Points
On both platforms
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:00 to 20:00
Saturday – 07:00 to 20:00
Sunday – 09:15 to 18:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Level access to Booking Hall and Birmingham platform. Also step-free side gate. Step free entrance to Kidderminster platform via ramp. Access between platforms from Birmingham side via footbridge with 28 steps up and 30 down. Alternative step-free route between platforms via pavement and level crossing with narrow pavement - 110m.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines, Impaired Mobility Set Down, Wheelchairs Available