Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze) - At the entrance to the platform, fixed to the platform-facing wall of the station building
Ramp For Train Access
Staff Help Available
Monday to Friday – 06:10 to 20:15
Saturday – 07:00 to 18:45
Sunday – Closed
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside opening hours we advise to travel to the nearest stuffed station, Colchester. Booking is recommended.
Step Free Access
This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze.
Colchester Town Station is around 5 minutes walk from Colchester Bus Station
There is a Council managed car park behind the station - 0 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze).
Cycle Storage Sheltered
Rail Replacement Services
Rail replacement bus services pick up and drop off at the Town Railway Station Bus Stops (Stop B) for planned rail replacement only (e.g. due to pre-planned engineering works). This station is not served by rail replacement bus services during unplanned service disruption.
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Monday to Friday – 09:00 to 17:00
The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times: