A Ticket Vending Machine is available in the station entrance area to Platform 2.
Customer Help Points
On both platforms
Impaired Mobility Set Down
Slope entrance to station from Bus stop. Ramps to platforms 120m.
Ramp For Train Access
Staff Help Available
Monday – 06:00 to 19:00
Tuesday – 06:00 to 19:00
Wednesday – 06:00 to 19:00
Thursday – 06:00 to 19:00
Friday – 07:00 to 20:00
Saturday – 08:00 to 20:00
Sunday – 09:00 to 16:00
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
Step Free Access
Step free access from Booking Hall to Birmingham Platform via slope and Lichfield via step free subway and long slope. Alternative entrance to Birmingham Platform via slope direct from Bus stop. 30 steps up to Lichfield Platform or 29 Steps up to Birmingham Platform via subway. Access to Birmingham ramp from Booking Hall.
This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, National Key Toilets, Wheelchairs Available