The ticket machine(s) take cash, and major debit and credit cards.
The machine on the Cardiff-bound platform is only available during staffing hours.
The machine on the Pontypridd-bound platform is available all the time.
Customer Help Points
On the Pontypridd bound platform.
Ramp For Train Access
Staff Help Available
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Step Free Access
While both platforms are step-free, there is no facility for wheelchair users, mobility scooter users or persons with reduced mobility to cross between Platform 1 and 2 due to a steep footbridge. Customers who have travelled from the Valleys and wish to access the University or the Civic Centre are advised to travel to Queen Street station, change onto a North-bound service and alight at Cathays on the return service.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down, National Key Toilets, Wheelchairs Available