AT A GLANCE

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
Cycle Storage Availability
WiFi

STATION DETAILS

Accessibility and mobility access
- Accessible Ticket Machines
  
  Accessible ticket machines are located at the station entrance by the ticket office.
- Impaired Mobility Set Down
  
  Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.
- Induction Loop
- National Key Toilets
  
  Radar Key available from station staff.
- Ramp For Train Access
- Staff Help Available
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
- Step Free Access
  
  Lifts to all platforms and facilities. Ticket office is also step free.
- Wheelchairs Available
- This station does not offer
  
  Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Customer Help Points
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: Great Western Railway
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday to Friday – 05:30 to 21:30 Saturday – 05:30 to 21:30 Sunday – 06:45 to 21:30
  Situated by the ticket office.
Getting to / from the station
- Bus Services
  
  Buses can be found on the station forecourt and on the main road Temple Gate, situated at the bottom of Station Approach road.
  
  To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
  
  To reach Temple Gate; follow the footpath to the bottom of Station Approach. Bus stops are situated on both sides of Temple Gate.
  
  Information on bus services, including city centre map, timetables and live service information can be found in the ticket hall.
  
  Ferry services connecting Bristol city centre can be found at Temple Back East. To reach the landing stage; exit through the ticket barriers, walk through the ticket hall, and exit through the side entrance marked for The Friary.
  
  Information to plan your onward journey is available in a printable format
- Car Park
  Station Car Park - 374 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  
  Please note cycles can be carried on our trains free of charge.
  Storage location: Platforms 3 and 4 and at the front of station
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House
- Taxi Rank
  
  The taxi rank is available on the station forecourt. If you require an accessible taxi please approach a member of staff for assistance.
  
  To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
Station Facilities
- Customer Service
  Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Lost Property
  Monday to Friday – 08:00 to 19:00 Saturday – 09:00 to 17:00 Sunday – 10:00 to 16:30
- Toilets
- WiFi
  Free Wi-fi powered by
- This station does not offer
  
  Left Luggage

LIVE DEPARTURES AND ARRIVALS

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AT A GLANCE

STATION DETAILS

Accessible Ticket Machines

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

This station does not offer

Penalty Fares

Prepurchase Collection

Staffing Level

Ticket Machine

Ticket Office

Bus Services

Car Park

Cycle Storage Availability

Cycle Storage Sheltered

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Toilets

WiFi

This station does not offer

LIVE DEPARTURES AND ARRIVALS

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