A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
Customer Help Points
Impaired Mobility Set Down
At station front on Colmore Row.
National Key Toilets
Ramp For Train Access
Staff Help Available
If you need assistance from station staff, Please contact West Midlands Railway Passenger Assist team on: 0800 0248998 We recommend booking assistance 24 hours before your journey, (you can book further in advance if you wish). If you do not book assistance we will always try and assist as soon as staff are available.
Step Free Access
Lift access to all platforms. Step free route via Metro and Platform 3 via 2 short ramps and pedestrian level crossing. Escalator available to each island platform.
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**
The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.