A Ticket Vending Machine is available on the station concourse, by the Ticket Office.
Customer Help Points
Impaired Mobility Set Down
At station front on Colmore Row.
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday – 06:00 to 21:00
Tuesday – 06:00 to 21:00
Wednesday – 06:00 to 21:00
Thursday – 06:00 to 21:00
Friday – 06:00 to 23:00
Saturday – 07:00 to 23:00
Sunday – 08:00 to 20:00
This station is fully staffed. Your assistance will be provided by station staff.
Step Free Access
This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Birmingham Snow Hill is accredited by the Secure Station Scheme**
The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.