Birmingham New Street Station | Station Information

Birmingham New Street Station | Station Information | Hull Trains

Birmingham New Street station was opened in 1854 and was named after New Street running parallel to the station. The station was entirely rebuilt in 1967 and underwent a £550 million modern redevelopment in 2015. Now, Birmingham New Street is the busiest and largest of the three main railway stations in the city, and with 43.7 million passengers passing through the station between April 2017 and March 2018, this makes it one of the busiest stations in the UK. The station is a brilliant shopping hub showcasing modern amenities, with the rest of the city also booming with development.

AT A GLANCE

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
Cycle Storage Availability
WiFi

STATION DETAILS

Accessibility and mobility access
- Accessible Booking Office Counter
  
  Floorwalkers are available to assist all customers
- Accessible Public Telephones
  
  Located opposite Network Rail Reception on the main concourse
- Accessible Taxis
  
  Taxis drop off within the 'drop & go' off the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
  All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
  For more information visit Traintaxi
- Customer Help Points
  
  Available at Customer Reception and station floorwalkers
- Impaired Mobility Set Down
  
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
  Alternatively, please contact Passenger Assist of the relevant train operator:
  - West Midlands Railway - 0800 024 8998
  - Avanti West Coast - 0800 0158 123
- Induction Loop
- National Key Toilets
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 07:30 to 23:59
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  - Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
  - CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
  - London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
  - Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
- Step Free Access
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  All platforms have lifts and escalators
- Wheelchairs Available
- This station does not offer
  
  Accessible Ticket Machines
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: Network Rail
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday – 05:15 to 23:00 Tuesday – 05:15 to 23:00 Wednesday – 05:15 to 23:00 Thursday – 05:15 to 23:00 Friday – 05:15 to 23:00 Saturday – 05:15 to 23:00 Sunday – 08:00 to 23:00
  On the main concourse next to WH Smiths
Getting to / from the station
- Bus Services
  
  There are nearby bus stops on Smallbrook Queensway and Hill Street
  Most buses are wheelchair accessible.
  **********************************************************************************************************
  For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
- Car Park
  Short Stay Car Park - 38 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  
  If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
- Cycle Storage Sheltered
- Taxi Rank
  
  Taxis drop off with the 'drop & go' in the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
  For more information visit Traintaxi
- This station does not offer
  
  Rail Replacement Services
Station Facilities
- Customer Service
  
  Luggage received from terminated trains at Birmingham New Street only
- Left Luggage
- Lost Property
  Monday to Friday – 09:00 to 17:30
- Toilets
  
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  These are located between:
  - Platforms 2 - 3a (Blue Lounge)
  - Platforms 10 - 11a (Yellow Lounge)
  - Platforms 10 - 11b (Red Lounge)
- WiFi
  
  Find WiFi Hotspots around Birmingham New Street station

LIVE DEPARTURES AND ARRIVALS

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Birmingham New Street