Details of nearest taxis are shown on station information poster
Accessible Ticket Machines
Ticket machine is located in the car park, and is card only (not cash)
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards Halesworth, Saxmundham, and Ipswich) - Between the entrance to this platform and the overbridge, fixed to the red post in front of the white railings
Platform 2 (for trains towards Lowestoft) - Between the entrance to this platform and the overbridge, fixed to the red post in the middle of the platform
Ramp For Train Access
Staff Help Available
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Step Free Access
Please note that although this station is classified step free, the ramped overbridge between the platforms is quite steep. As the station is not staffed, wheelchair users may wish to consider bringing a companion along to assist them either getting to or from Platform 1 (for trains arriving from Lowestoft, or towards Halesworth, Saxmundham, and Ipswich).
Station Car Park - 10 spaces
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Cycle Storage Availability
There is one cycle stand to the far left of the station car park, near the motorcycle parking area. Three more cycle stands are next to the wall of the old station building on Platform 2 (for trains towards Lowestoft), and one cycle locker is just around the corner of the same building.
A sheltered cycle parking area providing three cycle stands is on Platform 1 (for trains towards Halesworth, Saxmundham, and Ipswich), between the entrance to this platform and the overbridge.
Cycle Storage Sheltered
Rail Replacement Services
Rail replacement bus services pick up and drop off in the station car park, just outside the station.