The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machines are located outside the ticket office and on Platform 2.
Customer Help Points
Electronic system available when station is unstaffed.
National Key Toilets
Ramp For Train Access
Staff Help Available
Monday – 05:35 to 22:45
Tuesday – 05:35 to 22:45
Wednesday – 05:35 to 22:45
Thursday – 05:35 to 22:45
Friday – 05:35 to 22:45
Saturday – 05:35 to 22:45
Sunday – 09:00 to 23:00
Monday to Saturday 05:35 to 22:45
Sunday 09:00 to 23:00
Step Free Access
Both platforms are accessible with a footbridge and lifts connecting platform 1 (to Chester) and platform 2 (to Holyhead). Step-free access is also available separately via a ramp from the north car park to Platform 1, and walkway from the south car park to Platform 2.
This station does not offer
Accessible Public Telephones, Accessible Taxis, Impaired Mobility Set Down
Buses to many locations including the main bus station leave from outside the booking hall. Stop H for buses towards Caernarfon and Anglesey s a 2 minute walk from the booking office, on Caernarfon Road.
South Car Park - 149 spaces
Cycle Storage Availability
Platform 1 behind the platform office (sheltered)
Platform 2 to the rear of the car park (unsheltered).
Cycle Storage Sheltered
Rail Replacement Services
The rail replacement bus stop is outside the booking office.