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Hull Trains Privacy Policy

Key Terms

Our Privacy and Cookie Policy sets out how and why we collect personal data from you and how and why it will be processed by us so please take a few minutes to read this over.

Except with your permission or as set out in the Privacy Policy we will not sell, trade or rent your personal information to unaffiliated third parties and will not otherwise distribute your personal information without your consent unless required to do so by law or regulation.

We use anonymous, unique identifier cookies to track how successful our advertising is.

We will usually inform you before collecting the data if we intend to use or share it for marketing purposes. You have the right to ask us not to process your personal data for these purposes. You can exercise this right by checking certain boxes on the forms we use to collect your data.

Customer Services can be contacted on or 0345 071 0222.

("Hull Trains", "we" or "us") is committed to protecting and respecting your privacy.

We set out here the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. By visiting ("our site") you are accepting and consenting to the practices described in this policy.

Any information provided to or gathered from our site in the course of providing services to you is controlled by Hull Trains. We are registered as a data controller in the United Kingdom with the Information Commissioner’s Office under registration number Z7061521.


What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What are cookies and do you use them?

Cookies are small tags, stored in your browser, which allow us to identify you as you move through the site. They often include an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

It is very common for sites do this whenever a user visits the site in order to track online traffic flows. Cookies also record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Choosing the last of these options means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the features available on our website.

For more information on how cookies are used on our site, please see the How we use cookies section. For further information on cookies, and how to delete them from your device, please visit - (Opens in a new window) or - (Opens in a new window), or check the "Help" menu of your browser to learn how to change your cookie preferences.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hull Trains, 4th Floor Europa House, 184 Ferensway, Hull, HU1 3UT, England.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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