First Group’s rail companies comprise Avanti West Coast; Great Western Railway; South Western Railway; TransPennine Express and Hull Trains.
First Group TOCs will permit Flybe customers affected to use the first available service using their Flybe tickets and passes to make their journey on any reasonable route. Flybe staff will be permitted to travel by showing their Flybe Staff ID card. This arrangement is valid on any First Group operated train service from Thursday 05th March to Thursday 12th March (inclusive) regardless of any time restrictions.
Those affected who hold Flybe tickets and passes and that have already purchased tickets via a Hull Trains sales channel will be able to gain a refund. The refund admin fee should be waived on tickets purchased via Hull Trains sales channels. The customer will need to produce evidence of the Flybe ticket to enable the refund to be processed.
Anyone else affected by the demise of Flybe wishing to gain a refund on tickets NOT purchased via a Hull Trains sales channel should contact their original point of purchase.
Due to the size of the Flybe network, some journeys may involve travel on other (non-First Group) TOCs in order to complete journeys. Customers are advised to contact the TOC in question at the first opportunity to confirm what, if any, arrangements are in place.
First Rail Managing Director Steve Montgomery said “Our rail services connect people and communities up and down the country and as a gesture of goodwill we want to ensure that anyone who was due to travel on Flybe’s grounded flights today can still complete their journey.”
A further notification will be sent in the event of a decision being made to extend these arrangements for longer than stated above.
Issued: 05/03/2020 at 13:35 - UPDATE