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TRAVEL SAFELY WITH HULL TRAINS

As of Thursday 27th January, it is no longer a legal requirement to wear a face covering. The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet, as a courtesy to other passengers and staff.

This is what to expect on a Hull Trains service so you can travel with confidence. Our absolute priority is keeping you and our crew safe.

• Face masks are recommended to be worn on board our trains and in enclosed areas.
• Seat reservations are available on all Hull Trains services. During busy times you may be seated next to another passenger.
• We will continue to have cleaners on board every Hull Trains journey, particularly focusing on areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
• We will continue to use a powerful "virucidal" sanitiser to assist in the fight against COVID-19 
• E-tickets are encouraged over paper tickets
Last updated: 27 January
Hull Trains on board team member wearing a mask

Face Coverings From 27th January

From Thursday 27th January, government guidelines around face coverings have changed. You will no longer be required to wear a face covering, but the government suggests you continue to wear one in crowded and indoor spaces where you may come into contact with people you do not normally meet.

We recommend that you wear a face covering when moving around the train, or in any crowded parts of the train, if you are able to do so.

First class seating headrest on board Hull Trains

Seat Reservations

Seat reservations are available on all Hull Trains services. You will be allocated a seat reservation when booking an Advance ticket (carriage and seat number). Please sit in the seat specified on your ticket.

Passengers with open tickets such as Super Off Peak or Anytime tickets can request a seat reservation at the time of booking or by visiting a staffed station ticket office.

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Book Online

To help keep you and our staff safe we recommend you book in advance, contact-free, on our website or app. E-tickets are recommended rather than paper tickets to help reduce touching surfaces such as ticket machines. 

We've made it easier to change your booking if you need to. Now make fee free changes up to 18:00 the day before you travel and book with confidence, learn more here.

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Cleaning spray bottle

Travel With Confidence

We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. We have also introduced a powerful "virucidal" sanitiser to assist in the fight against Covid-19. Platform 7 at Paragon Station has a hand sanitiser dispenser installed and we have also ensured each of our trains has soap and running water in our onboard toilets so you can maintain your own hand hygiene.  

Fresh air onboard air handling system

Fresh Air Onboard

Air handling systems on trains keep air onboard clean and fresh, with a full carriage’s worth of air from outside drawn in every 6-9 minutes.

Simultaneously, the system extracts air from within the carriage to allow the flow of fresh air to be replenished and move throughout the train and carriages. 

Resuming Services FAQs

• For the latest Government advice: UK Government website
• For the latest Government safer travel guidance for passengers: UK Government website
• For the latest health advice: NHS website
• For the latest advice across the rail industry: National Rail Enquiries
As of Thursday 27th January 2022, it is no longer a legal requirement to wear a face covering on board. However the government suggests you continue to wear one in crowded and indoor spaces where you may come into contact with people you do not normally meet.
Seat reservations are available on all Hull Trains service. When making an Advance ticket booking, you will be given a seat reservation along with your Advance ticket. Please sit in the seat specified on your ticket.
National Rail Vouchers will be redeemable for an additional 6 months beyond the original date of expiry noted on the voucher. This is for the benefit of those with National Rail Vouchers who have been unable to make use of them due to the government's 'stay at home' advice.
Whilst contactless payment is preferable, we are still accepting cash on board. We do encourage our customers to book online in advance, prior to boarding.
We are asking all staff and customers to keep on top of good hand hygiene and request people to follow advice to avoid unnecessary contact and regularly wash hands for 20 seconds – especially before and after travelling. Although we don’t have hand sanitiser available for customers on board, there are handwashing facilities on our trains. You can find where our toilet facilities are located on board here. To minimise contact, and where possible, we’d suggest you bring hand sanitiser along with you. Both Hull Paragon Station and London King’s Cross have introduced hand sanitising points. 
Yes, our team are committed to providing help for those that need it when travelling. Please use our online form to contact our Passenger Assist team directly. Staff on board and at stations will do their best to accommodate any assistance requests, but we do recommend booking your assistance request in advance so any necessary measures can be put in place for you. 
In First Class choose from a selection of freshly made sandwiches, served at your seat with tea or coffee and light refreshments, subject to availability. Ask your on board host for the selection details on the day.

If you are travelling in Standard Class, we encourage you to bring your own food and drink on board for your journey as there is no catering available in Standard Class.
You can find detailed information for stations along the Hull Trains route as well as any UK National Rail station on our Station Information page. See useful details on things like ticket offices, accessibility and car parks.

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