TRAVEL SAFELY WITH HULL TRAINS

Our services to and from London King's Cross have restarted and tickets are on sale now. This is what to expect on a Hull Trains service so you can travel with confidence. Our absolute priority is keeping you and our crew safe.

 Face coverings are mandatory both onboard and at stations, unless exempt (£200 fines apply)
 We're certified “Good To Go” by Visit England as we comply with Government and industry guidelines
We have clearly marked out socially distanced seats using a traffic light system
We have cleaners on board every Hull Trains journey
We particularly focus on cleaning areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
We use a powerful "virucidal" sanitiser to assist in the fight against COVID-19 
Please book in advance online as capacity is reduced
E-tickets are encouraged over paper tickets
We have removed onboard catering temporarily

Last updated: 16 October

Travel With Confidence

We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. We have also introduced a powerful "virucidal" sanitiser to assist in the fight against Covid-19. Platform 7 at Paragon Station has a hand sanitiser dispenser installed and we have also ensured each of our trains has soap and running water in our onboard toilets so you can maintain your own hand hygiene.  

Wear a Face Covering

Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £200 fines for people who do not wear a face covering and are not exempt. More details on exemptions can be found here.

Find Out More

Social Distancing

Please arrive early and follow social distancing guidance at stations and platforms where queueing and one-way systems may be in operation. To help manage social distancing on board, we’ve reduced the seating capacity on our trains. We have clearly marked out which seats you can sit in that are socially distanced. Click here to view our updated seating plan. Please follow these guidelines:

Sit at a window seat only, one person per row indicated by green tickets
Household groups of 2-4 can sit in the seats with yellow tickets
Seats with red tickets should not be sat in to maintain social distancing
 Please respect social distancing to help your fellow passengers and our staff

Interim Timetable

Our interim timetable is now published on our timetable page, we plan to increase the number of services as passenger demand returns.

View Our Timetable

Refund Policy

Now we have restarted our services read the latest refund information related to Covid-19 visit our refunds page. 

Find Out More

Book Online

Please remember to book online in advance via our website or app. We also recommend using E-tickets where possible so you can travel contact-free and paperless.

Download the App

We're Good To Go!

We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.

Resuming Services FAQs

• For the latest Government advice: UK Government website
• For the latest Government safer travel guidance for passengers: UK Government website
• For the latest health advice: NHS website
• For the latest advice across the rail industry: National Rail Enquiries
We do recommend keeping up to date with the official guidance and updates on the Government website in relation to localised lockdowns. The Government have introduced a 3 Local Covid Alert Level system in England - Medium (tier 1), High (tier 2) and Very High (tier 3). 

You can find out which tier an area is in by using the postcode checker on the Government website.

If you are travelling to or from an area affected by the above Local Covid Alert Levels, please follow official Government guidelines which can be found here.
Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £200 fines for people who do not wear a face covering and are not exempt. Find exemption details here.
Yes, we ask that our passengers book in advance as we have reduced the capacity on board to allow for social distancing measures. When making an Advance ticket booking, you will be allocated a seat reservation but you will not be given a specific carriage and seat number. When boarding please follow the traffic light system, clearly marking which seats can and cannot be used.

• Green tickets indicate window seats where one person per row is allowed
• Yellow tickets indicate seats for "bubble" groups of 2-4
• Red tickets indicate seats that cannot be occupied
We normally work with the industry to confirm any timetable changes 12 weeks before the travel date, however due to the current Covid situation making short-term changes to rail timetables nationwide, we are unable to meet this deadline. 

Therefore, some cheaper Advance tickets are not available as early as usual. Details of upcoming affected dates can be found on our Engineering Works page. Don’t forget there’s always our Cheap Tickets Alerts, where we’ll notify you as soon as Advance fares are on sale.
Whilst contactless payment is preferable, we are still accepting cash on board. We do encourage our customers to book online in advance, prior to boarding.
To help manage social distancing onboard, we’ve reduced the seating capacity on our trains. We will clearly mark out which seats you can sit in that are socially distanced.

Please follow these guidelines:
• Sit at a window seat only, one person per row, these are indicated by green tickets.
• Household groups of 2-4 can sit in the seats with yellow tickets.
• Seats with red tickets should not be sat in to maintain social distancing.
We are asking all staff and customers to keep on top of good hand hygiene and request people to follow advice to avoid unnecessary contact and regularly wash hands for 20 seconds – especially before and after travelling. Although we don’t have hand sanitiser available for customers on board, there are handwashing facilities on our trains. You can find where our toilet facilities are located on board here. To minimise contact, and where possible, we’d suggest you bring hand sanitiser along with you. Both Hull Paragon Station and London King’s Cross have introduced hand sanitising points. 
Yes, our team are committed to providing help for those that need it when travelling. Please use our online form to contact our Passenger Assist team directly. Staff on board and at stations will do their best to accommodate any assistance requests, but we do recommend booking your assistance request in advance so any necessary measures can be put in place for you. 
Initially there will not be any catering provision on our services in order to maintain social distancing guidelines and protect our customers and staff. We recommend you bring your own snacks and drinks. 

We are however reviewing the catering situation on a regular basis as we know it is important to our customers. 
You can find detailed information for stations along the Hull Trains route as well as any UK National Rail station on our Station Information page. See useful details on things like ticket offices, accessibility and car parks.
Any previously stated additional COVID-related cross ticket acceptance arrangements with other train operators will no longer apply from 7 September 2020. 
If you have National Rail Vouchers that have expired since 17th March 2020, please send them to our Customer Services team and we will reissue the vouchers to you.

Freepost RLYY-XSTG-YXCK
4th Floor, Europa House
184 Ferensway
Hull
HU1 3UT

Covid-19 Refunds FAQs

Advance Ticket Changes: Advance tickets dated from 07.00 on 23rd March – 23.59 on 6th September can be changed without any fees being charged, however from 7th September 2020 normal fees apply.

Advance Ticket Refunds: For Advance tickets purchased for travel after 07.00 on 23rd March then a full refund can be claimed with no refund fee applied. AFTER 23.59 on 6th September normal refund rules and fees apply to all Advance tickets. 

If you purchased your ticket from Hull Trains, you can claim a refund here.  Please follow the advice on the refund form regarding evidence of tickets. 
If you have already collected tickets: Customers with Off-Peak and Anytime tickets can obtain a refund from your original place of purchase. If you purchased your ticket from Hull Trains, you can claim a refund here.  Please follow the advice on the refund form regarding ticket evidence. 

If you have not collected your tickets or have eTickets or Mobile Tickets please submit the refund form, you do not need to send us the form or tickets. Customers can also rebook with an alternative train operator if your ticket is flexible (Anytime or Off-Peak) and if your ticket is dated for that day of travel.
Customers who purchased their tickets through third party retailers, eg. Trainline, or through other operators would need to contact them directly.
Any previously stated additional COVID-related cross ticket acceptance arrangements with other train operators will no longer apply from 7 September 2020. 

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CHEAP TICKET ALERTS

  • 04 December 2020 Weekdays
  • 05 December 2020 Saturdays
  • 29 November 2020 Sundays
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