Great Value Train Travel
TRAVEL SAFELY WITH HULL TRAINS
This is what to expect on a Hull Trains service from 19th July so you can travel with confidence. Our absolute priority is keeping you and our crew safe.
• Face masks are not mandatory but it's recommended whilst travelling on our trains & in enclosed areas
• We are reintroducing seat reservations on all Hull Trains services from 6th September
• We will continue to have cleaners on board every Hull Trains journey, particularly focusing on areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
• We will continue to use a powerful "virucidal" sanitiser to assist in the fight against COVID-19
• E-tickets are encouraged over paper tickets
Last updated: 27 July
Seat Reservations
Bookings made for Hull Trains services on or before 5th September 2021 will be allocated a counted place which allows us to see how many people are prebooked on a service so we can manage the numbers travelling. You will not be given a specific carriage and seat number.
Bookings made for Hull Trains services on or after 6th September 2021 will be allocated a seat reservation (carriage and seat number). Please sit in the seat specified on your ticket. For customers who have already booked tickets for services on or after 6th September 2021 and have booked via the Hull Trains website, app or Telesales, request a seat reservation by emailing customer.services@hulltrains.co.uk, tweeting @Hull_Trains or by calling our Customer Services team on 01482 215746 (open Mon- Fri, 0900 to 1700). If you’ve booked via a third-party retailer, please contact us to request a seat reservation.
Face Coverings From 19th July
From Monday 19th July, government guidelines around face coverings have changed. It is no longer a legal requirement to wear a face covering, however we do recommend face coverings are worn whilst travelling on our trains and in enclosed areas as a courtesy to other passengers and staff. We ask for your continued support for those who choose to keep wearing face masks.
Social Distancing From 19th July
From Monday 19th July, previous social distancing guidelines have been removed. Customers should choose when and how to limit the amount of close contact they have with people they don’t live with.
To help you make an informed choice before travelling with us, find real time updates on our Hull Trains app showing how busy each carriage is. Seat availability guides will be published for weekends and busier services. Capacity on board our services will be increased but a “counted place” system will still remain on board between 19th July - 5th September. Passengers may sit in any vacant seat so on busy services you may find yourself seated next to another passenger.
Book Online
To help keep you and our staff safe we recommend you book in advance, contact-free, on our website or app. E-tickets are recommended rather than paper tickets to help reduce touching surfaces such as ticket machines. From 19th July, our traffic light seating system will no longer be in place so you can choose to sit in any vacant seat in your class of travel.
We've made it easier to change your booking if you need to. Now make fee free changes up to 18:00 the day before you travel and book with confidence, learn more here.
Travel With Confidence
We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. We have also introduced a powerful "virucidal" sanitiser to assist in the fight against Covid-19. Platform 7 at Paragon Station has a hand sanitiser dispenser installed and we have also ensured each of our trains has soap and running water in our onboard toilets so you can maintain your own hand hygiene.
Fresh Air Onboard
Air handling systems on trains keep air onboard clean and fresh, with a full carriage’s worth of air from outside drawn in every 6-9 minutes.
Simultaneously, the system extracts air from within the carriage to allow the flow of fresh air to be replenished and move throughout the train and carriages.
Covid-19 Refunds
If you’ve booked a ticket with us, for travel on a Hull Trains service, and you’ve been affected by the national restrictions you may be entitled to claim a refund or you can amend your booking.
Find Out More
We're Good To Go!
We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.
Covid-19 Refunds
If you’ve booked a ticket with us, for travel on a Hull Trains service, and you’ve been affected by the national restrictions you may be entitled to claim a refund or you can amend your booking.
Find Out More
We're Good To Go!
We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.
• For the latest Government safer travel guidance for passengers: UK Government website
• For the latest health advice: NHS website
• For the latest advice across the rail industry: National Rail Enquiries
Booked to travel on a Hull Trains service on/after 6th September 2021? You will be given a seat reservation along with your Advance ticket. Please get in touch with us by emailing customer.services@hulltrains.co.uk, tweeting us at @Hull_Trains or by calling our Customer Services team on 01482 215746 (open Mon-Fri, 0900 to 1700) to request a seat reservation if you already have made a booking.
