Socially Distanced Seats
SUSPENSION OF OUR SERVICES
This is what to expect on a Hull Trains service so you can travel with confidence when we plan to return to service. Our absolute priority is keeping you and our crew safe.
• Face coverings are mandatory both onboard and at stations, unless exempt (£200 fines apply)
• We're certified “Good To Go” by Visit England as we comply with Government and industry guidelines
• We have clearly marked out socially distanced seats using a traffic light system
• We have cleaners on board every Hull Trains journey
• We particularly focus on cleaning areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
• We use a powerful "virucidal" sanitiser to assist in the fight against COVID-19
• Please book in advance online as capacity is reduced
• E-tickets are encouraged over paper tickets
• Unfortunately, as a result of the increased Covid 19 restrictions on December 19th, we will be temporarily suspending our First Class catering service. This is for the safety of our customers and staff.
If necessary please bring food/drink before you travel, we apologise for this.
Last updated: 05 January
Covid-19 Refunds
If you’ve booked a ticket with us, for travel on a Hull Trains service, and you’ve been affected by the below, you may be entitled to claim a full refund or you can amend your ticket to a future date.
- A National Lockdown or Tier 2, 3 or 4 restrictions
- Christmas travel window withdrawal due to the recent Government announcement
Customers with tickets purchased via third party retailers, eg. Trainline, please contact your point of purchase directly.
Travel With Confidence
We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. We have also introduced a powerful "virucidal" sanitiser to assist in the fight against Covid-19. Platform 7 at Paragon Station has a hand sanitiser dispenser installed and we have also ensured each of our trains has soap and running water in our onboard toilets so you can maintain your own hand hygiene.
Wear a Face Covering
Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £200 fines for people who do not wear a face covering and are not exempt. More details on exemptions can be found here.
Find Out More
Social Distancing
Please arrive early and follow social distancing guidance at stations and platforms where queueing and one-way systems may be in operation. To help manage social distancing on board, we’ve reduced the seating capacity on our trains. When making an Advance ticket booking, you will be allocated a seat reservation but you will not be given a specific carriage and seat number. We have clearly marked out which seats you can sit in that are socially distanced. Click here to view our updated seating plan. Socially distanced seats are clearly marked using the following system:
• Sit at a window seat only, one person per row indicated by green tickets
• Household groups of 2-4 can sit in the seats with yellow tickets
• Seats with red tickets should not be sat in to maintain social distancing
• Please respect social distancing to help your fellow passengers and our staff
Book Online
Please remember to book online in advance via our website or app. We also recommend using E-tickets where possible so you can travel contact-free and paperless.
Download the App
We're Good To Go!
We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.
Book Online
Please remember to book online in advance via our website or app. We also recommend using E-tickets where possible so you can travel contact-free and paperless.
Download the App
We're Good To Go!
We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.
Resuming Services FAQs
• For the latest Government safer travel guidance for passengers: UK Government website
• For the latest health advice: NHS website
• For the latest advice across the rail industry: National Rail Enquiries
You can find out which tier an area is in by using the postcode checker on the Government website.
If you are travelling to or from an area affected by the above Local Covid Alert Levels, please follow official Government guidelines which can be found here.
• Green tickets indicate window seats where one person per row is allowed
• Yellow tickets indicate seats for household groups of 2-4
• Red tickets indicate seats that cannot be occupied
Therefore, some cheaper Advance tickets are not available as early as usual. Details of upcoming affected dates can be found on our Engineering Works page. Don’t forget there’s always our Cheap Tickets Alerts, where we’ll notify you as soon as Advance fares are on sale.
Please follow these guidelines:
• Sit at a window seat only, one person per row, these are indicated by green tickets.
• Household groups of 2-4 can sit in the seats with yellow tickets.
• Seats with red tickets should not be sat in to maintain social distancing.
