TRAVEL SAFELY WITH HULL TRAINS
This is what to expect on a Hull Trains service so you can travel with confidence. Our absolute priority is keeping you and our crew safe.
• Face masks are recommended to be worn on board our trains and in enclosed areas.
• Seat reservations are available on all Hull Trains services. During busy times you may be seated next to another passenger.
• We will continue to have cleaners on board every Hull Trains journey, particularly focusing on areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
• E-tickets are encouraged over paper tickets
Last updated: 28 July
Face Coverings From 27th January
From Thursday 27th January, government guidelines around face coverings have changed. You will no longer be required to wear a face covering, but the government suggests you continue to wear one in crowded and indoor spaces where you may come into contact with people you do not normally meet.
We recommend that you wear a face covering when moving around the train, or in any crowded parts of the train, if you are able to do so.
Seat reservations are available on all Hull Trains services. You will be allocated a seat reservation when booking an Advance ticket (carriage and seat number). Please sit in the seat specified on your ticket.
Passengers with open tickets such as Super Off Peak or Anytime tickets can request a seat reservation at the time of booking or by visiting a staffed station ticket office.
To help keep you and our staff safe we recommend you book in advance, contact-free, on our website or app. E-tickets are recommended rather than paper tickets to help reduce touching surfaces such as ticket machines.
We've made it easier to change your booking if you need to. Now make fee free changes up to 18:00 the day before you travel and book with confidence, learn more here.
Travel With Confidence
We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. Each of our trains have soap and running water in our onboard toilets so you can maintain your own hand hygiene.
Fresh Air Onboard
Air handling systems on trains keep air onboard clean and fresh, with a full carriage’s worth of air from outside drawn in every 6-9 minutes.
Simultaneously, the system extracts air from within the carriage to allow the flow of fresh air to be replenished and move throughout the train and carriages.
Resuming Services FAQs
If you are travelling in Standard Class, we encourage you to bring your own food and drink on board for your journey as there is no catering available in Standard Class.