Try The App Maybe Later

Travel with Confidence: ​Our priority is keeping you safe so we’ve introduced extra measures to every journey, find out more here. Please remember to wear a face covering on board unless exempt.

Travel with Confidence

Travel with Confidence: ​Our priority is keeping you safe so we’ve introduced extra measures to every journey, find out more here. Please remember to wear a face covering on board unless exempt.

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our Cookies policy
  • Hull Trains star logo Free Wi-Fi on board
  • Hull Trains star logo Award Winning Service
  • Hull Trains star logo No Booking Fees

TRAVEL SAFELY THIS SUMMER

Our services to and from London King's Cross have restarted and tickets are on sale now. This is what to expect on a Hull Trains service so you can travel with confidence. Our absolute priority is keeping you and our crew safe.

• Face coverings are now mandatory both onboard and at stations
• We're certified “Good To Go” by Visit England as we comply with Government and industry guidelines
• We have clearly marked out socially distanced seats using a traffic light system
• We have cleaners on board every Hull Trains journey
• We particularly focus on cleaning areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
• We use a powerful "virucidal" sanitiser to assist in the fight against COVID-19 
• Please book in advance online as capacity is reduced
• E-tickets are encouraged over paper tickets
• We have removed onboard catering temporarily

Last updated: 17 September

Travel With Confidence

We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. We have also introduced a powerful "virucidal" sanitiser to assist in the fight against Covid-19. Platform 7 at Paragon Station has a hand sanitiser dispenser installed and we have also ensured each of our trains has soap and running water in our onboard toilets so you can maintain your own hand hygiene.  

Wear a Face Covering

Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £100 fines for people who do not wear a face covering and are not exempt. 

Find Out More

Social Distancing

Please arrive early and follow social distancing guidance at stations and platforms where queueing and one-way systems may be in operation. To help manage social distancing on board, we’ve reduced the seating capacity on our trains. We have clearly marked out which seats you can sit in that are socially distanced. Please follow these guidelines

• Sit at a window seat only, one person per row indicated by green tickets
• Household groups of 2-4 can sit in the seats with yellow tickets
• Seats with red tickets should not be sat in to maintain social distancing
• Please respect social distancing to help your fellow passengers and our staff.

Interim Timetable

Our interim timetable is now published on our timetable page, we plan to increase the number of services as passenger demand returns.

View Our Timetable

Refund Policy

Now we have restarted our services read the latest refund information related to Covid-19 visit our refunds page. 

Find Out More

Interim Timetable

Our interim timetable is now published on our timetable page, we plan to increase the number of services as passenger demand returns.

View Our Timetable

Refund Policy

Now we have restarted our services read the latest refund information related to Covid-19 visit our refunds page. 

Find Out More

Book Online

Please remember to book online in advance via our website or app. We also recommend using E-tickets where possible so you can travel contact-free and paperless.

Download the App

We're Good To Go!

We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.

Book Online

Please remember to book online in advance via our website or app. We also recommend using E-tickets where possible so you can travel contact-free and paperless.

Download the App

We're Good To Go!

We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.

Resuming Services FAQs

• For the latest Government advice: UK Government website
• For the latest Government safer travel guidance for passengers: UK Government website
• For the latest health advice: NHS website
• For the latest advice across the rail industry: National Rail Enquiries
Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £100 fines for people who do not wear a face covering and are not exempt. 
Yes, we ask that our passengers book in advance as we have reduced the capacity on board to allow for social distancing measures. When making an Advance ticket booking, you will be allocated a seat reservation but you will not be given a specific carriage and seat number. When boarding please follow the traffic light system, clearly marking which seats can and cannot be used.

• Green tickets indicate window seats where one person per row is allowed.
• Amber tickets indicate seats for household groups of 2-4.
• Red tickets indicate seats that cannot be occupied.
Whilst contactless payment is preferable, we are still accepting cash on board. We do encourage our customers to book online in advance, prior to boarding.
To help manage social distancing onboard, we’ve reduced the seating capacity on our trains. We will clearly mark out which seats you can sit in that are socially distanced.

Please follow these guidelines:
• Sit at a window seat only, one person per row, these are indicated by green tickets.
• Household groups of 2-4 can sit in the seats with yellow tickets.
• Seats with red tickets should not be sat in to maintain social distancing.
We are asking all staff and customers to keep on top of good hand hygiene and request people to follow advice to avoid unnecessary contact and regularly wash hands for 20 seconds – especially before and after travelling. Although we don’t have hand sanitiser available for customers on board, there are handwashing facilities on our trains. You can find where our toilet facilities are located on board here. To minimise contact, and where possible, we’d suggest you bring hand sanitiser along with you. Both Hull Paragon Station and London King’s Cross have introduced hand sanitising points. 
Yes, our team are committed to providing help for those that need it when travelling. Please use our online form to contact our Passenger Assist team directly. Staff on board and at stations will do their best to accommodate any assistance requests, but we do recommend booking your assistance request in advance so any necessary measures can be put in place for you. 
Initially there will not be any catering provision on our services in order to maintain social distancing guidelines and protect our customers and staff. We recommend you bring your own snacks and drinks. 

We are however reviewing the catering situation on a regular basis as we know it is important to our customers. 
You can find detailed information for stations along the Hull Trains route as well as any UK National Rail station on our Station Information page. See useful details on things like ticket offices, accessibility and car parks.
Any previously stated additional COVID-related cross ticket acceptance arrangements with other train operators will no longer apply from 7 September 2020. 
If you have National Rail Vouchers that have expired since 17th March 2020, please send them to our Customer Services team and we will reissue the vouchers to you.

Freepost RLYY-XSTG-YXCK
4th Floor, Europa House
184 Ferensway
Hull
HU1 3UT
If there is a localised lockdown affecting our route, we will specify local advice once we are made aware of this.

We do recommend keeping up to date with the official guidance and updates on the Government website in relation to localised lockdowns.

Covid-19 Refunds FAQs

Advance Ticket Changes: Advance tickets dated from 07.00 on 23rd March – 23.59 on 6th September can be changed without any fees being charged, however from 7th September 2020 normal fees apply.

Advance Ticket Refunds: For Advance tickets purchased for travel after 07.00 on 23rd March then a full refund can be claimed with no refund fee applied. AFTER 23.59 on 6th September normal refund rules and fees apply to all Advance tickets. 

If you purchased your ticket from Hull Trains, you can claim a refund here.  Please follow the advice on the refund form regarding evidence of tickets. 
If you have already collected tickets: Customers with Off-Peak and Anytime tickets can obtain a refund from your original place of purchase. If you purchased your ticket from Hull Trains, you can claim a refund here.  Please follow the advice on the refund form regarding ticket evidence. 

If you have not collected your tickets or have eTickets or Mobile Tickets please submit the refund form, you do not need to send us the form or tickets. Customers can also rebook with an alternative train operator if your ticket is flexible (Anytime or Off-Peak) and if your ticket is dated for that day of travel.
Customers who purchased their tickets through third party retailers, eg. Trainline, or through other operators would need to contact them directly.
Any previously stated additional COVID-related cross ticket acceptance arrangements with other train operators will no longer apply from 7 September 2020. 
I WOULD LIKE TO

NEWSLETTER SIGN UP

This is not valid email address Hull Trains Privacy Policy

CHEAP TICKET ALERTS

  • 06 November 2020 Weekdays
  • 07 November 2020 Saturdays
  • 01 November 2020 Sundays
J J J F M A A S O N D M