TRAVEL SAFELY WITH HULL TRAINS

Hull Trains are pleased to announce that our services have now resumed on a limited basis from Monday 12th April 2021, Advance tickets are available to book until 12th July. Visit our Timetables page to view our interim timetables. We look forward to seeing you on our services again.
 
This is what to expect on a Hull Trains service so you can travel with confidence. Our absolute priority is keeping you and our crew safe.

• Face coverings are mandatory both onboard and at stations, unless exempt (£200 fines apply)
• We're certified “Good To Go” by Visit England as we comply with Government and industry guidelines
• We have clearly marked out socially distanced seats using a traffic light system
• We have cleaners on board every Hull Trains journey
• We particularly focus on cleaning areas that customers and staff are more likely to touch, such as handrails, door buttons, tables, arm rests and toilets
• We use a powerful "virucidal" sanitiser to assist in the fight against COVID-19 
• Please book in advance online as capacity is reduced
• E-tickets are encouraged over paper tickets
• First Class catering will be reintroduced when our services have resumed on April 12th. Our offering has been designed to reduce handling, keeping you and our staff safe.
 
Last updated: 12 April

Book Online

To help keep you and our staff safe we recommend you book in advance on our website or app as there will be very limited availability. E-tickets are also recommended rather than paper tickets to help reduce touching surfaces such as ticket machines. When making a booking, any seat number you get should be ignored. Please take any free seat onboard in the class booked which will be clearly marked with a green ticket (or amber tickets if you are travelling as a household group).

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Travel With Confidence

We have a specialist cleaner onboard for the whole journey, our cleaning teams focus on those areas that customers and staff are more likely to touch, such as toilets, handrails, door buttons and tables. We have also introduced a powerful "virucidal" sanitiser to assist in the fight against Covid-19. Platform 7 at Paragon Station has a hand sanitiser dispenser installed and we have also ensured each of our trains has soap and running water in our onboard toilets so you can maintain your own hand hygiene.  

Wear a Face Covering

Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £200 fines for people who do not wear a face covering and are not exempt. More details on exemptions can be found here.

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Social Distancing

Please arrive early and follow social distancing guidance at stations and platforms where queueing and one-way systems may be in operation. To help manage social distancing on board, we’ve reduced the seating capacity on our trains. When making an Advance ticket booking, you will be allocated a counted place but you will not be given a specific carriage and seat reservation. We have clearly marked out which seats you can sit in that are socially distanced. Click here to view our updated seating plan. Socially distanced seats are clearly marked using the following system:

Sit at a window seat only, one person per row indicated by green tickets
Household groups of 2-4 can sit in the seats with yellow tickets
Seats with red tickets should not be sat in to maintain social distancing
 Please respect social distancing to help your fellow passengers and our staff

Fresh Air Onboard

Air handling systems on trains keep air onboard clean and fresh, with a full carriage’s worth of air from outside drawn in every 6-9 minutes.

Simultaneously, the system extracts air from within the carriage to allow the flow of fresh air to be replenished and move throughout the train and carriages. 

Covid-19 Refunds

If you’ve booked a ticket with us, for travel on a Hull Trains service, and you’ve been affected by the national restrictions you may be entitled to claim a refund or you can amend your booking.

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We're Good To Go!

We are certified “Good To Go” by Visit England, the official UK mark for following Government and industry COVID-19 guidelines. This means we have implemented the necessary safety measures on board our trains.

Resuming Services FAQs

• For the latest Government advice: UK Government website
• For the latest Government safer travel guidance for passengers: UK Government website
• For the latest health advice: NHS website
• For the latest advice across the rail industry: National Rail Enquiries
Following government guidelines you must wear a face covering on all trains and in stations in England. A face covering is a covering of any type which covers your nose and mouth. Children under 11 are not required to wear a face covering. For more information, please see the current government guidance on face coverings. To make your journey safer, British Transport Police are issuing £200 fines for people who do not wear a face covering and are not exempt. Find exemption details here.
Yes, we ask that our passengers book in advance as we have reduced the capacity on board to allow for social distancing measures. When making an Advance ticket booking, you will be allocated a counted place but you will not be given a specific carriage and seat reservation. When boarding please follow the traffic light system, clearly marking which seats can and cannot be used.

• Green tickets indicate window seats where one person per row is allowed
• Yellow tickets indicate seats for household groups of 2-4
• Red tickets indicate seats that cannot be occupied
We normally work with the industry to confirm any timetable changes 12 weeks before the travel date, however due to the current Covid situation making short-term changes to rail timetables nationwide, we are unable to meet this deadline. 

Therefore, some cheaper Advance tickets are not available as early as usual. Details of upcoming affected dates can be found on our Engineering Works page. Don’t forget there’s always our Cheap Tickets Alerts, where we’ll notify you as soon as Advance fares are on sale.
Whilst contactless payment is preferable, we are still accepting cash on board. We do encourage our customers to book online in advance, prior to boarding.
To help manage social distancing onboard, we’ve reduced the seating capacity on our trains. We will clearly mark out which seats you can sit in that are socially distanced.

Please follow these guidelines:
• Sit at a window seat only, one person per row, these are indicated by green tickets.
• Household groups of 2-4 can sit in the seats with yellow tickets.
• Seats with red tickets should not be sat in to maintain social distancing.
We are asking all staff and customers to keep on top of good hand hygiene and request people to follow advice to avoid unnecessary contact and regularly wash hands for 20 seconds – especially before and after travelling. Although we don’t have hand sanitiser available for customers on board, there are handwashing facilities on our trains. You can find where our toilet facilities are located on board here. To minimise contact, and where possible, we’d suggest you bring hand sanitiser along with you. Both Hull Paragon Station and London King’s Cross have introduced hand sanitising points. 
Yes, our team are committed to providing help for those that need it when travelling. Please use our online form to contact our Passenger Assist team directly. Staff on board and at stations will do their best to accommodate any assistance requests, but we do recommend booking your assistance request in advance so any necessary measures can be put in place for you. 
First Class catering will be reintroduced when our services resume. Our offering has been designed to reduce handling, keeping you and our staff safe. Catering however is not available in Standard Class so we encourage you to bring your own snacks and drinks. 

You can find detailed information for stations along the Hull Trains route as well as any UK National Rail station on our Station Information page. See useful details on things like ticket offices, accessibility and car parks.
Any previously stated additional COVID-related cross ticket acceptance arrangements with other train operators will no longer apply from 7 September 2020. 

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CHEAP TICKET ALERTS

  • 12 July 2021 Weekdays
  • 10 July 2021 Saturdays
  • 11 July 2021 Sundays
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